Forum Discussion

Hughes818's avatar
Hughes818
Iron Contributor
Apr 21, 2023

Outlook Templates keep disappearing.

I have noticed that my Outlook templates periodically disappear/are deleted from Outlook for the Web.  I add several templates.  Pressing My Templates while composing an email...works for a while...t...
outlook on the web
Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Apr 25, 2023

Hughes818 cmorenob Florian_T_FR 

 

Same issue here.  I reported to Microsoft. I will keep you up to date with any responses.

However, during my investigation I learned the following:

"My Templates" is available in the New Outlook for Windows.

 

My Templates is listed in the Add-ins For Outlook in both applications. 

 

I also learned that MS has had issues with Flagged Items since April 17th with hope to have it resolve soon.  I shared this information, because it appears something happened in the last update which also aligns with our dates. Stay tune. 

 

If you find this information helpful, please like this post which will assist others with the same question.


/Teresa
#traccreations4e

 

  • TBlotsky's avatar
    TBlotsky
    Copper Contributor
    Oct 05, 2023

    Teresa_Cyrus This is very helpful. The problem I am encountering is that my Templates Add In is showing as Added, but I cannot find where to access said templates. They are no longer in either of the 2 locations where they have been in the past. This is such a great workflow tool....until it isn't.

  • ExtraSpace1735's avatar
    ExtraSpace1735
    Copper Contributor
    Aug 26, 2023

    Teresa_Cyrus 

     

    Thank you so much. I went to ADD ons in the picture you posted and there they were!! All my templates! Thank you so much!!!

    • Teresa_Cyrus's avatar
      Teresa_Cyrus
      MVP
      Aug 26, 2023

      ExtraSpace1735 

       

      I am glad to help. If you can mark the post as the best response, it will help others with the same issue.

       

      Have a great day!

       

      /Teresa

       

      • ExtraSpace1735's avatar
        ExtraSpace1735
        Copper Contributor
        Aug 26, 2023
        I am 100% new at this but I will try my best 🙂
  • jtruitt's avatar
    jtruitt
    Copper Contributor
    Aug 07, 2023

    Teresa_Cyrus 

     

    Any updates - this just happened with the only user that uses them...

    Thank you.

    John

    • Teresa_Cyrus's avatar
      Teresa_Cyrus
      MVP
      Aug 08, 2023

      Hi jtruitt, 

       

      Here are some steps you can take to fix the issue: 

       

      • Make sure you have the latest version of MS365. 
      • Hit the Continue button, if the introduction page appears. 
      • Ensure that the My Template entry size is 32kb or smaller, as otherwise, it will not save. 
        • Type "Hello" and save it. Close and reopen Outlook and check if the issue is resolved.

      If you find this information helpful, please like it or mark it as the best response that will assist others.

       

      /Teresa

      #traccreations4e

      • jtruitt's avatar
        jtruitt
        Copper Contributor
        Aug 08, 2023

        Teresa_Cyrus 

        Thank you.   The issue is all of the templates she had set up have just disappeared.   She is telling me this has happened before and they have not come back.

         

        Is that 32kb  per template or cumulative?  

        thanks again- john

Resources