Forum Discussion
Outlook Templates keep disappearing.
I have noticed that my Outlook templates periodically disappear/are deleted from Outlook for the Web. I add several templates. Pressing My Templates while composing an email...works for a while...t...
Hi jtruitt,
Here are some steps you can take to fix the issue:
- Make sure you have the latest version of MS365.
- Hit the Continue button, if the introduction page appears.
- Ensure that the My Template entry size is 32kb or smaller, as otherwise, it will not save.
- Type "Hello" and save it. Close and reopen Outlook and check if the issue is resolved.
If you find this information helpful, please like it or mark it as the best response that will assist others.
/Teresa
#traccreations4e
Thank you. The issue is all of the templates she had set up have just disappeared. She is telling me this has happened before and they have not come back.
Is that 32kb per template or cumulative?
thanks again- john
Please report it.
33kb per template
If I learn new information about this issue, I will share it.