Forum Discussion
Outlook Templates keep disappearing.
Hughes818 cmorenob Florian_T_FR
Same issue here. I reported to Microsoft. I will keep you up to date with any responses.
However, during my investigation I learned the following:
"My Templates" is available in the New Outlook for Windows.
My Templates is listed in the Add-ins For Outlook in both applications.
I also learned that MS has had issues with Flagged Items since April 17th with hope to have it resolve soon. I shared this information, because it appears something happened in the last update which also aligns with our dates. Stay tune.
If you find this information helpful, please like this post which will assist others with the same question.
/Teresa
#traccreations4e
Hi jtruitt,
Here are some steps you can take to fix the issue:
- Make sure you have the latest version of MS365.
- Hit the Continue button, if the introduction page appears.
- Ensure that the My Template entry size is 32kb or smaller, as otherwise, it will not save.
- Type "Hello" and save it. Close and reopen Outlook and check if the issue is resolved.
If you find this information helpful, please like it or mark it as the best response that will assist others.
/Teresa
#traccreations4e
Thank you. The issue is all of the templates she had set up have just disappeared. She is telling me this has happened before and they have not come back.
Is that 32kb per template or cumulative?
thanks again- john
Please report it.
33kb per template
If I learn new information about this issue, I will share it.