Inconsistency in Exchange online reports - zero mail send and receive

%3CLINGO-SUB%20id%3D%22lingo-sub-1019633%22%20slang%3D%22en-US%22%3EInconsistency%20in%20Exchange%20online%20reports%20-%20zero%20mail%20send%20and%20receive%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1019633%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20exported%20mail%20activity%20reports%20in%20O365%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20770px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F158014i77DA1D4A6A99FE78%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Capture2.JPG%22%20title%3D%22Capture2.JPG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20issue%20with%20the%20report%20as%20it%20reflects%20zero%20count%20for%20mail%20send%20and%20receive%20even%20if%20the%20mailbox%20user%20is%20very%20active%20and%20already%20have%205GB%20mail%20data%20in%20mailbox%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20417px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F158017iE6F15AB31380F757%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Capture.JPG%22%20title%3D%22Capture.JPG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eany%20known%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1019633%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1020943%22%20slang%3D%22en-US%22%3ERe%3A%20Inconsistency%20in%20Exchange%20online%20reports%20-%20zero%20mail%20send%20and%20receive%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1020943%22%20slang%3D%22en-US%22%3E%3CP%3EThere%20have%20been%20some%20recent%20issues%20with%20other%20reports%2C%20so%20yes%20I'd%20wager%20it's%20a%20known%20issue.%20It's%20hardly%20the%20first%20time%20MS%20reporting%20is%20broken%2C%20wont%20be%20the%20last%20either.%20Open%20a%20support%20case%20and%20report%20it%20if%20you%20haven't%20done%20so%20already.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Super Contributor

We exported mail activity reports in O365

 

Capture2.JPG

 

We have issue with the report as it reflects zero count for mail send and receive even if the mailbox user is very active and already have 5GB mail data in mailbox

 

Capture.JPG

 

any known issue?

 

thanks

 

 

1 Reply
Highlighted

There have been some recent issues with other reports, so yes I'd wager it's a known issue. It's hardly the first time MS reporting is broken, wont be the last either. Open a support case and report it if you haven't done so already.