File ownership and NTFS permissions removed from Office documents

%3CLINGO-SUB%20id%3D%22lingo-sub-1214745%22%20slang%3D%22en-US%22%3EFile%20ownership%20and%20NTFS%20permissions%20removed%20from%20Office%20documents%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1214745%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20a%20good%20one%20here.%20We%20have%20some%20non-domain%20computers%20accessing%20a%20share%20on%20a%20domain%20file%20server.%20There%20is%20a%20firewall%20that%20is%20allowing%20445%2FSMB%20for%20drive%20mappings%20via%20AD%20authentication.%20Users%20are%20able%20to%20create%20a%20word%20or%20excel%20document%20just%20fine%2C%20but%20when%20that%20very%20same%20document%20is%20opened%20for%20editing%20and%20then%20saved%2C%20the%20file%20(from%20the%20users%20perspective)%20disappears.%20But%20what%20is%20really%20happening%20is%20the%20ownership%20and%20ntfs%20permissions%20are%20being%20removed.%20I%20go%20back%20in%20and%20fix%20ownership%2C%20add%20an%20entry%20in%20the%20permissions%20area%20and%20boom%2C%20all%20inherited%20permissions%20show%20up%20as%20normal.%20This%20is%20only%20happening%20to%20Office%20documents%2C%20txt%20files%20etc%20are%20able%20to%20be%20created%2C%20opened%2C%20edited%2C%20and%20saved%20with%20no%20issues.%20We've%20tried%20mapping%20the%20drive%20as%20different%20users%2C%20different%20group%20memberships%2C%20and%20with%20full%20permissions%2C%20with%20the%20same%20results.%20Identical%20issue%20as%20this%20post%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fall%2Fmicrosoft-office-losing-ntfs-permissions-and%2Fe81d342f-9748-4252-9390-957d63adb01f%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fall%2Fmicrosoft-office-losing-ntfs-permissions-and%2Fe81d342f-9748-4252-9390-957d63adb01f%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20thoughts%2C%20or%20ideas%20are%20welcome....%20thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1214745%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1336574%22%20slang%3D%22en-US%22%3ERe%3A%20File%20ownership%20and%20NTFS%20permissions%20removed%20from%20Office%20documents%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1336574%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F576360%22%20target%3D%22_blank%22%3E%40Jason1880%3C%2FA%3E%26nbsp%3B%20Anyone%20find%20an%20answer%20to%20this%3F%20we%20seem%20to%20have%20a%20very%20similar%20issue.%20For%20us%20it%20is%20Domain%20Joined%20computers%20but%20over%20a%20VPN%20connection.%20Same%20results.%20New%20save%20is%20good%2C%20any%20additional%20save%20appears%20to%20remove%20the%20ownership%20permissions%20and%20the%20file%20goes%20poof%20to%20the%20user.%20Admin%20h%20as%20to%20add%20the%20ownership%20back%20in.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1495963%22%20slang%3D%22en-US%22%3ERe%3A%20File%20ownership%20and%20NTFS%20permissions%20removed%20from%20Office%20documents%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1495963%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F576360%22%20target%3D%22_blank%22%3E%40Jason1880%3C%2FA%3E%26nbsp%3BWe%20were%20having%20the%20same%20issue%20on%20an%20old%202008%20R2%20FS%20cluster%20and%20now%20the%20issue%20is%20happening%20on%20new%20Server%202019%20File%20Server%20cluster%20as%20well.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Frequent Visitor

Have a good one here. We have some non-domain computers accessing a share on a domain file server. There is a firewall that is allowing 445/SMB for drive mappings via AD authentication. Users are able to create a word or excel document just fine, but when that very same document is opened for editing and then saved, the file (from the users perspective) disappears. But what is really happening is the ownership and ntfs permissions are being removed. I go back in and fix ownership, add an entry in the permissions area and boom, all inherited permissions show up as normal. This is only happening to Office documents, txt files etc are able to be created, opened, edited, and saved with no issues. We've tried mapping the drive as different users, different group memberships, and with full permissions, with the same results. Identical issue as this post https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-office-losing-ntfs-permissions-and/...

 

Any thoughts, or ideas are welcome.... thanks!

2 Replies
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@Jason1880  Anyone find an answer to this? we seem to have a very similar issue. For us it is Domain Joined computers but over a VPN connection. Same results. New save is good, any additional save appears to remove the ownership permissions and the file goes poof to the user. Admin h as to add the ownership back in. 

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@Jason1880 We were having the same issue on an old 2008 R2 FS cluster and now the issue is happening on new Server 2019 File Server cluster as well.