Aug 13 2020 08:19 AM
Dear all,
yesterday, on our Teams Room Systems KB4565351 was installed, now they can't sign in. If we remove KB4565351, it works fine. Here are some details:
Hardware: Lenovo ThinkSmart Hub 500
Windows: Windows Release 18363.1016
Room System: 4.5.35.0
User (Skype) is located on premise
All of our Room Systems have the problem, not only a single device.
Any idea?
Bye,
Christian
Aug 13 2020 10:28 AM
SolutionMy company experienced this same issue this morning. Conference room tablets were unable to connect to Skype, displaying the error message "Sign in failed. We couldn't sign you in. There might be a problem with your credentials. Please contact your support team."
After a long period of investigation, we were able to determine that uninstalling update KB4565351 resolves the issue.
Aug 13 2020 11:01 AM
Aug 14 2020 09:07 AM
We are also seeing this issue across our fleet of MTRs (~500). We believe ~140 have installed the KB at this point, and are expecting the others to join them soon. We're attempting to escalate with MS, but figured we would post and confirm what other are seeing.
Aug 14 2020 09:25 AM
@Chris82 This is an issue for us as well. Removing the KB did the trick for now. Thanks for posting this!
Aug 17 2020 12:02 AM
Looks like the problem was solved with MTR 4.5.37
Aug 13 2020 10:28 AM
SolutionMy company experienced this same issue this morning. Conference room tablets were unable to connect to Skype, displaying the error message "Sign in failed. We couldn't sign you in. There might be a problem with your credentials. Please contact your support team."
After a long period of investigation, we were able to determine that uninstalling update KB4565351 resolves the issue.