Feb 04 2022 02:52 AM - edited Feb 04 2022 02:53 AM
Hey everyone, I need your support help on this Teams issue.
Teams User 1 makes a call to the reception (Auto Attendant/Call Queue). The receptions transfers the call to Teams User 2 with the option “Ring back if there's no answer”.
User 2 does not answer the call. (User 2 does not decline, just leave it ringing)
The call is returned to the reception.
What is now the problem: When the reception wants to pick up the “unanswered call” from Teams User 2, he will not hear the initial Teams User 1. The call will also keep on ringing at Teams User 2.
From the moment Teams User 2 declines the transferred call, the reception will be able to hear Teams User 1 again, and the call disappears at Teams User 2. Any help please?
Feb 08 2022 10:51 AM