Shared screen control not working

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New Contributor

French will follow

 

Hi, i've been looking everywhere for a fix to this problem, but I can't find anything on this subject. I am an IT at our school. We have many teachers using Teams with screen sharing. Lately, from time to time, they cannot click anything on the students screen, when their screen is shared, and control is granted. We tried to reinstall Teams without success. This problem is recurent with a lot of our staff here. Anyone having the same issue? Thanks!

 

Bonjour, j'ai cherché partout pour une solution à ce problème, mais je ne trouve rien sur le sujet. Je suis opérateur informatique dans une école. Nous avons plusieurs enseignants qui utilise Teams avec le partage d'écran. Récemment, de temps en temps, ils ne peuvent pas utiliser la souris (le clic ne fonctionne pas) lorsque l'élève leur partage l'écran et que le contrôle est donné. Nous avons essayé de réinstaller Teams mais sans succès. Le problème est récurent avec plusieurs de nos employés au centre. Sommes-nous les seuls avec ce type de problème? Est-ce un problème connu? Merci!

4 Replies
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@alexfg1605 same problem since yesterday.

We can share our screen with Teams, but when we grant control, nothing happen and we can't move the remote mouse. 

 

Hope to have soon a fix.

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Our organization is experiencing the same issue. Started about 1 week ago.

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Auf meinem Rechner geht das auch nicht mehr.

Von dem einen auf dem anderen Tag!

Ein Teams weigert sich ein Update zu machen. Habe es gelöscht (mit den Entsprechenden Dateien dazu) 

und die Neuste Version von der MS-Seite geladen. Leider ohne erfolg.

Hoffe auf Bugfix von MS!!


OSX 10.15.6 (19G2021)

You have Microsoft Teams Version 1.3.00.23764. It was last updated on 27/07/2020.

 

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@alexfg1605 

 

I am having the same problem as well.. I can control my students computers but they can't control mine.