Apr 08 2020 06:58 AM
Apr 08 2020 06:58 AM
A couple of users don't see any presence status from Teams within Outlook. The checkbox within Teams is ticked but the option in Outlook is greyed out. It's working at half of the users (option in Outlook is available and ticked) and at the other half of the users it's not working.
Thanks in advance
Apr 09 2020 12:07 AM - edited Apr 09 2020 12:16 AM
the option in Outlook from your screenshot will enable presence next to the avatar picture. For me, it looks like that MS changed the behaviour to not show the presence next to the picture in the latest Outlook releases. In this case, you have to hover over the contact picture to see the presence.
If your users are not seeing any presence in Outlook you should check if your users are enabled for TeamsOnly. If Teams is the only Unified Communication App in your environment this mode is for you. This will also enable an option in the Teams client which is called "Register Teams as the chat app for Office
Apr 10 2020 11:15 AM
Apr 14 2020 02:35 AM
@ThomasSteibl , maybe check the not here: https://docs.microsoft.com/en-us/microsoftteams/presence-admins
If you uninstall the Skype for Business client after you move a user to Teams Only mode, presence stops working in Outlook and other Office apps. Presence works fine in Teams. Workaround: To see presence in Outlook (and other Office apps), Skype for Business must be installed, even if you're running Teams in Teams Only mode. Microsoft is aware of this problem and is working on a fix.
Jul 18 2020 06:06 PM
This situation happened to me, after uninstalling the Cisco jabber program, which was used used before Teams, it is probably the explanation for not seeing the status in the names of the users in the mailing.
I can only re-install Cisco Jabber, and see if the status can be seen again from Teams.
Sep 10 2020 03:40 AM
@MarcusB seems that it has been fixed my Microsoft with the latest Teams client update. Do you agree and have done some tests?
"Teams presence in Outlook is supported on the Outlook 2013 desktop app and later."
Sep 24 2020 10:27 AM
@Lars Roth We now have MS Teams v 1.3.00.19173 (updated on 8/14/20) with Outlook 365 (Buid 13029.20344). We had Skype for Business before MS Teams was deployed to all clients. Our presence in Outlook stopped working when SOB was removed. Is the fix you mentioned supposed to fix that scenario? Presence is working fine in Teams, but not showing in Outlook. Thanks
Oct 16 2020 12:14 AMSolution
You have to register Teams as your default chat app for Office, this can be done in Teams:
- click on your profile picture
- select settings
- in the section General you have to check the checkbox for Register Teams as chat app for Office
- it is applied automatically (no Ok button), you just have to restart your office applications
Nov 03 2020 02:14 AM
@djbaum Yes this is the right fix. It has worked for me. We use Cisco Jabber too. I signed out of Jabber and made this change in MS Teams. Outlook now shows MS teams IM presence status. However this option seems to be missing for Mac. What is the fix for Mac MS teams clients?
Nov 25 2020 09:22 PM
@Eduardo_Soto_1975 follow this steps from Microsoft
https://docs.microsoft.com/en-gb/outlook/troubleshoot/user-interface/presence-icons-do-not-show-in-o.... This has resolved my issue.
May 18 2021 09:47 AM
@MarcusB re-installed Skype for Business, logged in once, then exited. Logged in a second time andlet it redirect me to Teams. In Teams I made sure I had the "Register Teams as the chat app for Office". I restarted and Presence in Outlook was back.