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ThomasSteibl's avatar
ThomasSteibl
Brass Contributor
Apr 08, 2020
Solved

Missing presence status in Outlook

A couple of users don't see any presence status from Teams within Outlook. The checkbox within Teams is ticked but the option in Outlook is greyed out. It's working at half of the users (option in Ou...
outlook
presence status
  • djbaum's avatar
    djbaum
    Oct 16, 2020

    You have to register Teams as your default chat app for Office, this can be done in Teams:

    - click on your profile picture

    - select settings

    - in the section General you have to check the checkbox for Register Teams as chat app for Office

    - it is applied automatically (no Ok button), you just have to restart your office applications

     

paul-lange's avatar
paul-lange
Iron Contributor
Apr 09, 2020

Hi ThomasSteibl,

 

the option in Outlook from your screenshot will enable presence next to the avatar picture. For me, it looks like that MS changed the behaviour to not show the presence next to the picture in the latest Outlook releases. In this case, you have to hover over the contact picture to see the presence.

 

If your users are not seeing any presence in Outlook you should check if your users are enabled for TeamsOnly. If Teams is the only Unified Communication App in your environment this mode is for you. This will also enable an option in the Teams client which is called "Register Teams as the chat app for Office" You can double-check this under settings -> general.

 

If you already have the TeamsOnly Mode enabled you can check the registry for the DefaultIMApp value. It should be "Teams".

[HKEY_CURRENT_USER\Software\IM Providers]
"DefaultIMApp"="Teams"

 

Regards,

 

Paul

 

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