Forum Discussion

ThomasSteibl's avatar
ThomasSteibl
Brass Contributor
Apr 08, 2020
Solved

Missing presence status in Outlook

A couple of users don't see any presence status from Teams within Outlook. The checkbox within Teams is ticked but the option in Outlook is greyed out. It's working at half of the users (option in Ou...
outlook
presence status
  • djbaum's avatar
    djbaum
    Oct 16, 2020

    You have to register Teams as your default chat app for Office, this can be done in Teams:

    - click on your profile picture

    - select settings

    - in the section General you have to check the checkbox for Register Teams as chat app for Office

    - it is applied automatically (no Ok button), you just have to restart your office applications

     

paul-lange's avatar
paul-lange
Iron Contributor
Apr 09, 2020

Hi ThomasSteibl,

 

the option in Outlook from your screenshot will enable presence next to the avatar picture. For me, it looks like that MS changed the behaviour to not show the presence next to the picture in the latest Outlook releases. In this case, you have to hover over the contact picture to see the presence.

 

If your users are not seeing any presence in Outlook you should check if your users are enabled for TeamsOnly. If Teams is the only Unified Communication App in your environment this mode is for you. This will also enable an option in the Teams client which is called "Register Teams as the chat app for Office" You can double-check this under settings -> general.

 

If you already have the TeamsOnly Mode enabled you can check the registry for the DefaultIMApp value. It should be "Teams".

[HKEY_CURRENT_USER\Software\IM Providers]
"DefaultIMApp"="Teams"

 

Regards,

 

Paul

 

  • ThomasSteibl's avatar
    ThomasSteibl
    Brass Contributor
    Apr 10, 2020

    paul-lange as stated above. The Teams checkbox ("Register Teams as the chat app for Office") is enabled on all of the clients. But the weird thing is that the option in the outlook client app is greyed out. The registry is exactly the same:

    [HKEY_CURRENT_USER\Software\IM Providers]
"DefaultIMApp"="Teams"
    • MarcusB's avatar
      MarcusB
      Copper Contributor
      Apr 14, 2020

      ThomasSteibl , maybe check the not here: https://docs.microsoft.com/en-us/microsoftteams/presence-admins

       

      If you uninstall the Skype for Business client after you move a user to Teams Only mode, presence stops working in Outlook and other Office apps. Presence works fine in Teams. Workaround: To see presence in Outlook (and other Office apps), Skype for Business must be installed, even if you're running Teams in Teams Only mode. Microsoft is aware of this problem and is working on a fix.

      • vfuori's avatar
        vfuori
        Copper Contributor
        May 18, 2021

        MarcusB re-installed Skype for Business, logged in once, then exited.  Logged in a second time andlet it redirect me to Teams.  In Teams I made sure I had the "Register Teams as the chat app for Office".  I restarted and Presence in Outlook was back. 

    • paul-lange's avatar
      paul-lange
      Iron Contributor
      Apr 10, 2020
      Is click to chat and click to call working from outlook?
      Is presence in general not shown in outlook or are you just missing the presence bubble next to the contact picture?
      • ThomasSteibl's avatar
        ThomasSteibl
        Brass Contributor
        Apr 14, 2020

        paul-lange Click to chat is possible. Click to call is not, or I'm not able to do it.

        We have not finished our hybrid setup yet.

         

        What other presence information is there within outlook besides the presence bubble?

Resources