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Missing presence status in Outlook
A couple of users don't see any presence status from Teams within Outlook. The checkbox within Teams is ticked but the option in Outlook is greyed out. It's working at half of the users (option in Ou...
You have to register Teams as your default chat app for Office, this can be done in Teams:
- click on your profile picture
- select settings
- in the section General you have to check the checkbox for Register Teams as chat app for Office
- it is applied automatically (no Ok button), you just have to restart your office applications
If the "Display online status next to name" checkbox is grayed out,
- Close Outlook
- Open the Registry Editor
- Navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\IM Providers
- Set the value of "DefaultIMApp" to "Lync" (without quotation marks)
- Open Outlook
- The checkbox is now available - tick it and save the changes by clicking OK
- Change the value in Registry Editor back to "MsTeams" for New or "Teams" for Classic
- Restart Teams
- Restart Outlook
