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ThomasSteibl's avatar
ThomasSteibl
Brass Contributor
Apr 08, 2020
Solved

Missing presence status in Outlook

A couple of users don't see any presence status from Teams within Outlook. The checkbox within Teams is ticked but the option in Outlook is greyed out. It's working at half of the users (option in Ou...
outlook
presence status
  • djbaum's avatar
    djbaum
    Oct 16, 2020

    You have to register Teams as your default chat app for Office, this can be done in Teams:

    - click on your profile picture

    - select settings

    - in the section General you have to check the checkbox for Register Teams as chat app for Office

    - it is applied automatically (no Ok button), you just have to restart your office applications

     

ThomasSteibl's avatar
ThomasSteibl
Brass Contributor
Apr 10, 2020

paul-lange as stated above. The Teams checkbox ("Register Teams as the chat app for Office") is enabled on all of the clients. But the weird thing is that the option in the outlook client app is greyed out. The registry is exactly the same:

[HKEY_CURRENT_USER\Software\IM Providers]
"DefaultIMApp"="Teams"
MarcusB's avatar
MarcusB
Copper Contributor
Apr 14, 2020

ThomasSteibl , maybe check the not here: https://docs.microsoft.com/en-us/microsoftteams/presence-admins

 

If you uninstall the Skype for Business client after you move a user to Teams Only mode, presence stops working in Outlook and other Office apps. Presence works fine in Teams. Workaround: To see presence in Outlook (and other Office apps), Skype for Business must be installed, even if you're running Teams in Teams Only mode. Microsoft is aware of this problem and is working on a fix.

  • vfuori's avatar
    vfuori
    Copper Contributor
    May 18, 2021

    MarcusB re-installed Skype for Business, logged in once, then exited.  Logged in a second time andlet it redirect me to Teams.  In Teams I made sure I had the "Register Teams as the chat app for Office".  I restarted and Presence in Outlook was back. 

  • Lars Roth's avatar
    Lars Roth
    Brass Contributor
    Sep 10, 2020

    MarcusB seems that it has been fixed my Microsoft with the latest Teams client update.  Do you agree and have done some tests?
    -----------------------------
    "Teams presence in Outlook is supported on the Outlook 2013 desktop app and later."

    https://docs.microsoft.com/en-us/microsoftteams/presence-admins
    -----------------------------

    FYI ThomasSteibl 

    • CalSurfer's avatar
      CalSurfer
      Copper Contributor
      Sep 24, 2020

      Lars Roth We now have MS Teams v 1.3.00.19173 (updated on 8/14/20)  with Outlook 365 (Buid 13029.20344).  We had Skype for Business before MS Teams was deployed to all clients.  Our presence in Outlook stopped working when SOB was removed.  Is the https://docs.microsoft.com/en-us/microsoftteams/presence-admins you mentioned supposed to fix that scenario?  Presence is working fine in Teams, but not showing in Outlook.  Thanks

  • ThomasSteibl's avatar
    ThomasSteibl
    Brass Contributor
    Apr 15, 2020

    MarcusB we haven't used Skype for Business. Never. We are only using Teams.

    • Eduardo_Soto_1975's avatar
      Eduardo_Soto_1975
      Copper Contributor
      Jul 19, 2020

      This situation happened to me, after uninstalling the Cisco jabber program, which was used used before Teams, it is probably the explanation for not seeing the status in the names of the users in the mailing.

      I can only re-install Cisco Jabber, and see if the status can be seen again from Teams.

       

       

      • AlfredoTorino's avatar
        AlfredoTorino
        Copper Contributor
        Feb 15, 2021

        Hi Eduardo_Soto_1975  did you solve it? I have same issue on a PC. Fixed only if reinstall Jabber.

        On other PC all the tips related to registry settings worked but in one case not!

        Thanks in advance for sharing a feedback from your side.

         

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