Aug 17 2020 04:57 AM
Aug 17 2020 04:57 AM
I have the Microsoft Teams desktop app on my work station. This is a work station that on occasion is shared with other users. My problem is that when logging into Microsoft teams, it does not ask for my password. If you put my e-mail in it just logs straight in. This is problematic because I have access to files and folders that other users don't need access to. How can I reset Teams to ask for my password at log in?
Aug 17 2020 05:14 AM
@Runwilburrun Hey, Teams uses Modern Authentication and the process is described in detail here https://docs.microsoft.com/en-us/microsoftteams/sign-in-teams
Depending on your org. config you'll see what options are available for you.
Hope it helps, cheers.
Oct 06 2020 01:11 AM
@ChristianBergstromHello, I am facing same issue. Teams is just asking for email address without a passowrd and still is loading. At the end Teams suggested to log off and relogin. I tried every published sugegsted and also steps posted in https://techcommunity.microsoft.com/t5/microsoft-teams/stuck-in-a-sign-in-loop-after-changing-my-pas... but haven't got luck. It happens to different users in our company. Finally the Web version or App on mobile device is working well but not the Teams app on desktop machine. If I start Teams on desktop machine with administrative priviledges, it will work. But this is not an option for all users within the domain (domain.local).
Please help to investigate the issue.
Oct 06 2020 01:35 AM
@DoreenN Hello, you shouldn't use the Teams desktop app on computers with shared credentials, that is a single account that several people use on one computer. Teams uses modern authentication and SSO as described in the above link. You can prevent the auto generation of sign-in name but it won't remove the cached credentials. I suggest you look for other alternatives such as only Teams online, shared computer activation, virtual desktop etc. You can open up a ticket with the official Microsoft support for further information and/or read more about it at MS docs.
Oct 06 2020 11:55 PM
@ChristianBergstromHello, may that I wrote something wrong. It isn't the case that more than one user is working on a machine using Teams. There are no shared credentials being used.
In our company all user have just on machine running MS Teams but some are not able to use the Desktop app but on the Web app or on mobile device Teams is working well.
Now I am facing the same issue. As long as a will start the Desktop App with common user permissions as usual, I am not able to login as it is running in a loop. I enter email information but won't be asked for password. If I would start Teams with administrative priviledges it is working.
Hope this is a better problem describtion and you can help.
Oct 07 2020 01:41 AM
@DoreenN Hi, this could be one of many things.
Only for some users? Any the difference between them?
Have you tried to exit Teams completely (end process)?
Have you tried removing all cached credentials from Credential Manager?
Have you reset the app by deleting the Teams desktop cache? (%appdata%\Microsoft\Teams)
How does the account settings in Windows look like?
Oct 07 2020 02:03 AM
@ChristianBergstromHello, yes I know and therefore I tried a lot of suggested workarounds from people facing same issue in different forum.
Not all user, just a few have these kind of issue. We didn't found a difference in detail. All have same Windows domain and permisson etc.
Yes, I tried logoff from app as well as from O365, exit, killing prozess.
I didn't found anything in credential manager which belongs to teams. Just having virtualapp/didlogical which I deleted as well.
I deleted Teams desktop cache.
Not sure what account setting is mentioned but I am logged in with a Domain User and haven't got administrative permission.
Attached you will find the log. Any help is appreciated.
Oct 07 2020 03:36 AM
What happens if you make a password change on the ones having the issue?
Out of curiosity, how did you deploy Teams? M365 Apps or Endpoint Configuration Manager?
Oct 07 2020 04:14 AMSolution
@ChristianBergstromWell, meanwhile I tried suggested workaround to start Teams in Compatibility Mode for Windows 8 and so far, it is working well.
Nov 01 2020 10:30 PM
Did you manage to resolve this? I am having the same issue and it is driving me mad. Browser works fine, but desktop doesn't. Uninstalled, reinstalled, cleared cache.etc... I also have another PC where the same login works fine on the desktop app. No sense to this madness.
I have the same login issue where it doesnt actually ask for the password anymore.
Any help, highly appreciated
Nov 02 2020 05:02 AM - edited Nov 12 2020 05:24 AM
Hi, please have a look at these pages.
'PowerShell script sample - Reset the autostart setting in Teams'
'Teams will always log into the domain-joined PC account'
Nov 02 2020 11:56 PM
@RunwilburrunHi, I've discovered that this problem is linked to the settings.json file on the cache, so I've made a quick & dirty .bat:
del /Q %appdata%\Microsoft\teams\settings.json
that I launch at every teams exit at the end of my work.
This file (with the login problem inside) is automatically re-created at teams restart
It would be great to know where's ( inside that json) the option that permits the login without the password...
Feb 09 2021 03:45 AM
Feb 26 2021 05:48 AM
@fabianope Just wanted to say thanks; though my issue was slightly different. I logged the user out and created then ran the .bat file, but it was still signing me in. I ended up removing the account this way:
- Go to Windows settings > Accounts >
- Select "Access Work and School" > Select old work account > Click Disconnect
- Sign out and Sign in again. Go to "Email & App account" > Click on old work account and Remove
You may also have to do this in credential manager (I didn't.)
Then, open up Teams and sign in, but when asked to "stay signed in to all your apps" click "No, sign in to this app only."
That made the difference for me.