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Microsoft Teams Not Asking for Password
I have the Microsoft Teams desktop app on my work station. This is a work station that on occasion is shared with other users. My problem is that when logging into Microsoft teams, it does not ask fo...
ChristianBergstromWell, meanwhile I tried suggested workaround to start Teams in Compatibility Mode for Windows 8 and so far, it is working well.
ChristianBergstromHello, I am facing same issue. Teams is just asking for email address without a passowrd and still is loading. At the end Teams suggested to log off and relogin. I tried every published sugegsted and also steps posted in https://techcommunity.microsoft.com/t5/microsoft-teams/stuck-in-a-sign-in-loop-after-changing-my-password/m-p/262741/page/3 but haven't got luck. It happens to different users in our company. Finally the Web version or App on mobile device is working well but not the Teams app on desktop machine. If I start Teams on desktop machine with administrative priviledges, it will work. But this is not an option for all users within the domain (domain.local).
Please help to investigate the issue.
DoreenN Hello, you shouldn't use the Teams desktop app on computers with shared credentials, that is a single account that several people use on one computer. Teams uses modern authentication and SSO as described in the above link. You can prevent the auto generation of sign-in name but it won't remove the cached credentials. I suggest you look for other alternatives such as only Teams online, shared computer activation, virtual desktop etc. You can open up a ticket with the official Microsoft support for further information and/or read more about it at MS docs.
ChristianBergstrom Do we have a way to force users to only use the online version? When we log in that way, the users are prompted with a big colorful button to "Use Teams App Instead" and it's almost impossible to get everyone to stop clicking this.
ChristianBergstromHello, may that I wrote something wrong. It isn't the case that more than one user is working on a machine using Teams. There are no shared credentials being used.
In our company all user have just on machine running MS Teams but some are not able to use the Desktop app but on the Web app or on mobile device Teams is working well.
Now I am facing the same issue. As long as a will start the Desktop App with common user permissions as usual, I am not able to login as it is running in a loop. I enter email information but won't be asked for password. If I would start Teams with administrative priviledges it is working.
Hope this is a better problem describtion and you can help.
Thanks
DoreenN Hi, this could be one of many things.
Only for some users? Any the difference between them?
Have you tried to exit Teams completely (end process)?
Have you tried removing all cached credentials from Credential Manager?
Have you reset the app by deleting the Teams desktop cache? (%appdata%\Microsoft\Teams)
How does the account settings in Windows look like?
ChristianBergstromHello, yes I know and therefore I tried a lot of suggested workarounds from people facing same issue in different forum.
Not all user, just a few have these kind of issue. We didn't found a difference in detail. All have same Windows domain and permisson etc.
Yes, I tried logoff from app as well as from O365, exit, killing prozess.
I didn't found anything in credential manager which belongs to teams. Just having virtualapp/didlogical which I deleted as well.
I deleted Teams desktop cache.
Not sure what account setting is mentioned but I am logged in with a Domain User and haven't got administrative permission.
Attached you will find the log. Any help is appreciated.
