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Runwilburrun's avatar
Runwilburrun
Copper Contributor
Aug 17, 2020
Solved

Microsoft Teams Not Asking for Password

I have the Microsoft Teams desktop app on my work station. This is a work station that on occasion is shared with other users. My problem is that when logging into Microsoft teams, it does not ask fo...
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microsoft teams
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guidovk's avatar
guidovk
Copper Contributor
May 11, 2022

For Windows 2012R2 (RDS) I have found that the Teams credential information is stored in %LocalAppData%\Microsoft\IdentityCache. Steps that worked for our users with sign in issues:

  • Close Teams and Outlook completely (Exit through the systray icon)
  • Remove %APPDATA%\Microsoft\Teams (Teams cache)
  • Remove the subfolders under %LocalAppData%\Microsoft\IdentityCache (in our case there was only one folder named '1'). 
  • Restart Teams

For us this removed any cached Teams settings as well as any cached login information for Teams. After that Teams runs through the sign in dialog from the start.

 

If you just want to delete the stored credential, clearing the IdentityCache may be enough without clearing the Teams cache. I have not tried that.

Try at your own risk, of course. You may be deleting other stored credential information as well, so I recommend creating a backup of the profile first.

yagnavalkya's avatar
yagnavalkya
Copper Contributor
Sep 30, 2022
Thanks! Request the admin to mark only guidovk's response as a solution.
Unfortunately other solutions just share docs that seemingly look related but have no solution.

Q: How do I turn off my parking lights
A: Here is the wiriging details we used for parking lights. We used LED bulbs
This is how most of the highlighted responses look like.. they don't add any value at all..

Thanks again guidovk.. I will un-register myself from techcommunity now that I have solved this problem

will probably create a script to delete these folders every time the system starts (Yes. Teams is not set to auto start)

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