Aug 14 2020 09:27 AM
Aug 14 2020 09:27 AM
My company recently switched to Microsoft Teams for our conference calls, and an issue I'm having involves call volumes when taking calls over headphones vs. laptop speakers.
I typically take calls through my headphones, where volume changes work as expected. However, if I disconnect my headphones to listen to the meeting through the laptop speakers, the volume changes. For a split-second the volume will be at the correct level, and immediately afterwards will reduce so low that it's almost impossible to hear (think listening to headphones without having them in your ears).
Despite this, my computer and Teams both claim the volume is at 100%, but this can't possibly be true. Any suggestions?
Aug 14 2020 10:32 AM
Hello @Ian_Lewczynski There is a section in this document that addresses this: https://support.microsoft.com/en-us/help/4034886/accessories-headset-troubleshooting-microphone-issu...
Hope this helps.
Aug 17 2020 09:53 AM
@Ian_Lewczynski This article mentions adjusting audio quality, including speakers: https://support.microsoft.com/en-us/office/manage-audio-settings-in-a-teams-meeting-6ea36f9a-827b-47...
Dec 10 2020 08:49 AM
I have the very same issue. When I switch on the desired Audio-Device (in my case the speakers from my laptop) the volume is normal for a fraction of a second and then turns very low.
The provided solution link is useless...
Dec 18 2020 09:16 AM - edited Dec 18 2020 09:20 AM
So I thought I would try to help with the Teams sound issue. I was having the problem for a month, but just fixed it. Open Teams and next to the microphone is a speaker. Click on speaker and choose speaker (check mark will be next to it).
I never had this problem until a month and a half, so I’m thinking an APP update went out that now makes you choose. I’m not sure why Microsoft would think someone doing a Teams meeting would want to hold their flipping phone to there ear, it’s beyond me. That’s my problem with Microsoft, they don’t properly think things through. Anyway, I added a picture to assist. I do hope this fixes you’ll problems.
Dec 21 2020 07:34 AM
i'm having the same issue, i was using an IPAD and when I discovered that the volume is very low, I opened the laptop instead of IPAD and logon to teams to discover that the volume is also very low, which means that the issue in the teams itself!!@Ian_Lewczynski
Dec 21 2020 10:26 AM
@Diabolo Having the same issue today (12/21/2020) with all of my TEAMS video meetings this morning. I use an iPad Pro with the latest software updates installed. My volume is at 100% in order to hear others in the meeting, and they all say they can barely hear me / each other.
Dec 21 2020 10:28 AM
Starting today the Teams volume on my IPad became too quiet. My Windows machine does not have this problem but I think the video/audio microphone is better than my external camera/microphone on my Windows machine and I usually prefer it.
I deleted and reinstalled the Team app on my IPad but it no effect. Still too quiet.
It is interesting that the audio volume for a meeting recording is just fine.
It seems that no one has a solution to this ?
Dec 23 2020 06:31 PM
I am having this EXACT same problem on a PC. It is maddening. Audio levels are plenty high with all other apps. Teams is way too low even at max volume. Microsoft, fix this.
Jan 06 2021 06:15 AM
I also have the same issue. In fact, when I start the Teams desktop app all my sounds on my laptop drop to a low level and then go back to normal after 30 seconds. When I start a Teams call the sound is set to a very low level. The level in Windows shows 100 but I almost can't hear other speak.
Jan 08 2021 04:27 AM - edited Jan 08 2021 04:28 AM
I have a dell laptop with the Waves MaxxAudio driver installed. When I disable Waves MaxxAudio from system startup the problem seems gone.