Microsoft Teams Call Volume too Quiet

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New Contributor

My company recently switched to Microsoft Teams for our conference calls, and an issue I'm having involves call volumes when taking calls over headphones vs. laptop speakers.

 

I typically take calls through my headphones, where volume changes work as expected.  However, if I disconnect my headphones to listen to the meeting through the laptop speakers, the volume changes.  For a split-second the volume will be at the correct level, and immediately afterwards will reduce so low that it's almost impossible to hear (think listening to headphones without having them in your ears).

 

Despite this, my computer and Teams both claim the volume is at 100%, but this can't possibly be true.  Any suggestions?

3 Replies
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Hello @Ian_Lewczynski   There is a section in this document that addresses this:  https://support.microsoft.com/en-us/help/4034886/accessories-headset-troubleshooting-microphone-issu...

 

Hope this helps.

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@ThereseSolimeno 

 

Unfortunately is does not, the article you linked is relevant to microphones (talking).  My concern is related to speakers (hearing others). 

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