Mar 24 2020 06:45 AM
Mar 24 2020 06:45 AM
When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the meeting in the web version of Microsoft Teams, my microphone works perfectly fine with my earphones. But I would like to join the meetings in the Teams app. What could be the problem?
I already tried several things. My microphone is not muted, I selected the right headphones in the settings in Teams. I also did a test call in the Microsoft Teams app. I cannot hear myself in this test.
Thank you for your help.
Mar 24 2020 06:55 AM
Update: When I keep the microphone of my earphone in front of my mouth and talk really loud, I can hear myself silently like I am far away. So the microphone is working, but really soft. Is there a way to change these settings?
Mar 24 2020 10:18 PM
Mar 25 2020 01:39 AM
Thank you for your reply!
When I check the microphone privacy settings, Microsoft Teams isn't in the list of apps. So I can not choose to allow Microsoft Teams to use the Microphone. I also already tried your second suggestion. That also doesn't solve the problem.
I think the problem is'nt that the microphone of my earphones aren't connected, the sound is just really really low. When I test the earphones in teams, I can hear myself, but very far away. But when I do the same in the webversion of Teams with my earphones, the sound volume is just fine.
Apr 22 2020 05:44 AM
Apr 22 2020 10:17 PM
Apr 23 2020 12:19 AM
When I use the web App, I use Google Chrome. Then my microphone works perfectly fine. My collegaes can hear me very well.
But when I do the same in the the Teams app, my sound is so soft, my collegaes can barely hear me, but they can hear me really far away. So there is no issue with permission for my microphone I guess.
Apr 23 2020 06:35 AM
May 07 2020 08:29 AM
I'm having the exact same problem in team. My microphone works great if I connect through the the Chrome web browser but the microphone volume seems to be preset to use a headset when opening the teams app. If I put my mouth right up to internal microphone of the computer, it works great. But since my camera is right next to my internal microphone, people are little tire of seeing my tonsils when I talk. The volume on the microphone is adjust perfectly for all other VoIP apps. It only has problems in MS teams.
I found that I'm using a computer that was designed for Windows 7. So the camera does not work with the Windows 10 camera app. It works in all other applications. I'm wondering if this could be a problem with the microphone in teams as well. I tried a complete reset and it made no difference. @jamesangelesnd
May 19 2020 11:56 AM
@jamesangelesnd Same issue here. I would rather not have to wipe a user's laptop just to fix one app. The microphone works fine in other apps, just not Teams. If I plug in a different microphone (external) it works.
It just seems to have an issue with the built in webcam microphone. Skype and Voice Recorder apps work just fine, crystal clear.
Other user with identical hardware have no problems.