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jeaninek's avatar
jeaninek
Brass Contributor
Mar 24, 2020
Solved

Microphone problems in Teams app

Hi all,   When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the m...
Microphone
microsoft teams
  • kevenA's avatar
    kevenA
    Aug 11, 2020

    jeaninek 

    This is what worked for me.
    I am using a USB microphone.
     
    I found this strange behavior. When I click on "Show device settings" in the "More actions" menu. 
    The mic will not work. It's bugged.
     
    However, when accessing the device settings from the icon.

     

    Then
     
     

     

    The microphone will work normally.
    I'm not sure why this happens. This is what I've found. 
     
    I hope It helps. 
BrinthaT's avatar
BrinthaT
Copper Contributor
Jul 06, 2020

jeaninek 

Hi guys I have a doubt that in Microsoft teams during online class my mic is not working  and the host can't hear me. So if u have any ideas Pls help me guys. Please. 

                                                  Thanking you

 

  • DickGrady's avatar
    DickGrady
    Copper Contributor
    Jul 06, 2020

    BrinthaT  -- For some unknown reason, under certain circumstances on some computers, the teams app sets your internal microphone input volume so low that you have to have your mouth right next to the microphone for anyone to hear.  There seems to be only two solutions to this problem at present.  

    1.  Try uninstalling the Teams app from your computer and use teams from your web browser.

    2.  Or use a USB headset with a built in microphone.

     

    So far I've not found a way to use the internal microphone on my computer with the Teams App.  This is a Microsoft issue since the internal microphone works perfectly with Zoom and other VoIPs.  On a couple of occasions, though, after using a MS program I've found the microphone driver disabled.  I've needed to restart my computer in 'Safe Mode' to get the driver to reinstall properly. 

     

     

     

     

    • Jowag's avatar
      Jowag
      Copper Contributor
      Jul 07, 2020
      I have the same issue. I restored my laptop, did not lose any data and it sorted it out permanently.
      • BeccaBeetle757's avatar
        BeccaBeetle757
        Copper Contributor
        Aug 07, 2020

        Jowag 

         

        This is ridiculous. User in my org, same problem. Surface Book Pro 3, Win 10, using built in mic, Intune managed. I do *not* want to restore her device. Or make her use Teams for web. She can make Skype for Business calls fine. 

  • salihzett's avatar
    salihzett
    Iron Contributor
    Jul 06, 2020

    Microsoft is ignoring this case and the support is not helpful. Suggest always nonsense flows such as uninstall, install, restarting device.

    The first 5-6 emails with MS support is always like "I am a tech guy, not an idiot and I wouldn't write u when I wouldn't test and try everything"

    No, they suggest replacing a NEW device, and they don't care if it's working for exactly the same device, or if this works for teams web, and a few minutes/hours after reinstall the whole Windows 10 OS.

     

    Sorry, but shame.

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