Sep 14 2020 07:11 AM - edited Oct 20 2020 05:57 AM
Sep 14 2020 07:11 AM - edited Oct 20 2020 05:57 AM
I installed the App Jabra Direct Setup which shows "Microsoft Teams Ready".
My Jabra Speak 710 is connected via USB to my laptop.
However when I press mute button on Jabra, it does not activate the mute button in Teams (microphone icon is not crossed out) and when I mute/unmute using the button in Teams it does not mute/unmute on my Jabra.
So I have to unmute both my Jabra button and the Teams button. It is not synced, this is really annoying. I use the latest Jabra firmware as well as most recent Windows 10.
With Z**m software mute/unmute is perfectly in sync between the Jabra button and the soft mute button in Z**m.
Sep 15 2020 08:56 AM
Sep 25 2020 06:04 AM
Sep 25 2020 07:31 AM
@ppmsft I'm having the same issues with my MS Teams Certified Jabra Speak 750. In my experience the Jabra mute button works great with Zoom, Webex and GoToMeeting. I use Teams 99.9% of the time, so this is unfortunate.
The Jabra mute button used to work about 75% of the time with Teams up until about a month ago. Now it is completely broken. It's almost better that it's 100% broken as I had a handful of times when I thought I was on mute during Teams meetings when I wasn't!
I miss the reliable mute button.
Oct 07 2020 11:41 AM
I had a Teams call where I was on (soft Teams mute) and somebody from the call unmuted me without warning me. I found this very annoying, and thought I was lucky that my Jabra speaker was on mute.
So in the end, I consider me lucky that I can control my mute status on the Jabra independently from the soft Mute function in Teams. It gives me more control. I now only use the mute button on Jabra and don't use the soft mute in Teams. I like it this way better.
Oct 20 2020 06:08 AM
I updated the firmware of my Jabra Speak 710 through the Jabra direct application (on Windows 10) . My Jabra Speak 710 is now with firmware version 1.39.0.
Jabra definitely changed something, because the current behavior is like this, for both Teams and Zoom:
So you could have a combination of the 2. For example if I am unmuted in Teams and I mute the Jabra 710, then there is a message in Teams: "Teams can't hear you"
In the end I like it the way it is, with 2 independent ways to mute yourself. The only caveat is the "double mute" where you unmute yourself and do not realize that you are still muted. Sounds familiar?
Nov 19 2020 12:42 PM
@ppmsft I called Jabra support because the call buttons to answer, hang up, or mute do not work. They told me it is because I have multiple softphones on my device. I have Teams, Skype for Business, and RingCentral. The answer was to wait until I get rid of Skype for Business next year. However, I am just going to return this speaker. Too pricey for it not to work properly.
Note, I have the Speak 710, MS Optimized.
Dec 13 2020 03:15 PM
@ppmsftDoes this happen with the UC or with the Teams version of the Jabra 710?
When you mute, if you press the button on the Jabra, does Teams show you as muted? And viceversa, if you mute via the Teams app, does the Jabra show as muted?
Is the issue therefore only when you unmute and not when you mute - is this correct?
I don't think it would be too bad if the Jabra mute button were totally independent of Teams. is this the case if I buy the UC version and not the Teams version?
Apr 02 2021 09:17 AM
Apr 13 2021 05:29 AM
I had the same issue and fixed it by changing the "playback device type" to "Audio device" under the "Softphone(PC)" tab for "Device Settings" in the Jabra app. Hope this works for you.
Jan 25 2022 07:25 PM
I understand this post was raised more than a year ago, and recently i encountered the same issue on my Jabra Speak 510. It was working fine on my older laptop on Win10 until I got my laptop refreshed recently also on Win10.
Tried many different suggestions and even updating the firmware and had the Jabra Direct SW installed with settings configured to MS Teams for softphone but the mute/unmute button on the Jabra 510 is still not synching to the Teams status.
What worked for me though - and I hope this works for some of you:
1. Uninstall the Jabra driver --> go to Device Manager>Sound, video and game controllers>"your Jabra device". Right click and uninstall device driver.
2. I also uninstalled the Jabra Direct software.
3. Restart your PC/laptop. Ensure your Jabra is connected thru USB all the while.
4. Once restart, Win 10 should be able to detect the Jabra device again and install the necessary drivers automatically. This can be confirmed again in the Device Manager (if not there then go to Jabra website to get the driver, for me it works automatically after laptop reboot).
For some odd reason, my Jabra Speak 510 is working as expected again after this process. I did not proceed to install the Jabra Direct software again. Don't ask me why but I suspected somehow the Jabra Direct screws things up by the firmware update etc, I did notice the device name is different when I had the Jabra Direct installed vs not installed.
Hope this is helpful for some of you.