Forum Discussion
Jabra Speak 710 mute / unmute
I installed the App Jabra Direct Setup which shows "Microsoft Teams Ready". My Jabra Speak 710 is connected via USB to my laptop. However when I press mute button on Jabra, it does not activate ...
ppmsftDoes this happen with the UC or with the Teams version of the Jabra 710?
When you mute, if you press the button on the Jabra, does Teams show you as muted? And viceversa, if you mute via the Teams app, does the Jabra show as muted?
Is the issue therefore only when you unmute and not when you mute - is this correct?
I don't think it would be too bad if the Jabra mute button were totally independent of Teams. is this the case if I buy the UC version and not the Teams version?
- BalconiesNotWindows I am not sure which version of the Jabra 710, there is no label on the device, only the cover says Jabra GN ??
In any case I discovered something even more intruiging.
When connected by USB, then the Jabra mute button is independent from the MS Teams app.
HOWEVER, when I connect the Jabra 710 wirelessly via the dongle, then the Jabra 710 mute button gets synchronized with the mute function in MS Teams.
I am not sure if this is by design, but at least it gives me the option to be synchronized, or have the mute function independent.
MoblakMicrosoft
I had the same issue and fixed it by changing the "playback device type" to "Audio device" under the "Softphone(PC)" tab for "Device Settings" in the Jabra app. Hope this works for you.
