Forum Discussion
Jabra Speak 710 mute / unmute
ppmsft I'm having the same issues with my MS Teams Certified Jabra Speak 750. In my experience the Jabra mute button works great with Zoom, Webex and GoToMeeting. I use Teams 99.9% of the time, so this is unfortunate.
The Jabra mute button used to work about 75% of the time with Teams up until about a month ago. Now it is completely broken. It's almost better that it's 100% broken as I had a handful of times when I thought I was on mute during Teams meetings when I wasn't!
I miss the reliable mute button.
I had a Teams call where I was on (soft Teams mute) and somebody from the call unmuted me without warning me. I found this very annoying, and thought I was lucky that my Jabra speaker was on mute.
So in the end, I consider me lucky that I can control my mute status on the Jabra independently from the soft Mute function in Teams. It gives me more control. I now only use the mute button on Jabra and don't use the soft mute in Teams. I like it this way better.
I updated the firmware of my Jabra Speak 710 through the Jabra direct application (on Windows 10) . My Jabra Speak 710 is now with firmware version 1.39.0.
Jabra definitely changed something, because the current behavior is like this, for both Teams and Zoom:
- The mute soft button (in Teams and Zoom) mutes / unmutes only inside the Teams / Zoom app. It does not change the mute status of the Jabra.
- The mute / unmute button on the speaker only mutes / unmutes the speaker (mute with red dots around the speaker) but has no impact on the soft mute / unmute button in Teams & Zoom
So you could have a combination of the 2. For example if I am unmuted in Teams and I mute the Jabra 710, then there is a message in Teams: "Teams can't hear you"
In the end I like it the way it is, with 2 independent ways to mute yourself. The only caveat is the "double mute" where you unmute yourself and do not realize that you are still muted. Sounds familiar?