Jabra Speak 710 mute / unmute

ppmsft 

I understand this post was raised more than a year ago, and recently i encountered the same issue on my Jabra Speak 510. It was working fine on my older laptop on Win10 until I got my laptop refreshed recently also on Win10. 

Tried many different suggestions and even updating the firmware and had the Jabra Direct SW installed with settings configured to MS Teams for softphone but the mute/unmute button on the Jabra 510 is still not synching to the Teams status. 

What worked for me though - and I hope this works for some of you:

1. Uninstall the Jabra driver --> go to Device Manager>Sound, video and game controllers>"your Jabra device". Right click and uninstall device driver.

2. I also uninstalled the Jabra Direct software.

3. Restart your PC/laptop. Ensure your Jabra is connected thru USB all the while.

4. Once restart, Win 10 should be able to detect the Jabra device again and install the necessary drivers automatically. This can be confirmed again in the Device Manager (if not there then go to Jabra website to get the driver, for me it works automatically after laptop reboot).

For some odd reason, my Jabra Speak 510 is working as expected again after this process. I did not proceed to install the Jabra Direct software again. Don't ask me why but I suspected somehow the Jabra Direct screws things up by the firmware update etc, I did notice the device name is different when I had the Jabra Direct installed vs not installed. 

Hope this is helpful for some of you.