How long is QoE CDR data stored in O365?

Copper Contributor

We were using CQD to analyze call data and I notived that most of the reports only show data from the last  12 month. I cound not find the information how long the QoE/CDR data which CQD shows is stored? I can only find information on the EUII data (28 days).


For example if you want to analyze call queue data over years will that be possible? Do i have to export data for each year to achieve this?

2 Replies

@Ewald Murgg  Helle Ewald, have a look how MoYoBi is able to help you to monitor and manage AA/CQ/Agents.  MoYoBi is able to have nice & simple to use dashboards & reports for data up to 1 year & more. More info on