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ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Jan 13, 2021

Force Teams desktop client update

Hi all, I've recieved several questions about this and I'm also seeing too many topics about it here in the community. We all know about the update process for Teams as described here https://d...
  • zerohansus's avatar
    May 21, 2024
    Finally figured this out.

    Change the date format of your computer from the taskbar.

    Regardless of timezone and all, go to your task bar> click the time/date > region >then look for additional date, time & regional settings > change date, time and number formats> additional settings> then go to the date tab and you can manually set the format by using the MMM dd yyyy or whichever format you want it in. Restart your computer and it should work on excel.

    Wew

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If you're looking for technical support, visit Microsoft Answers.","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/"},"Rank:rank:32":{"__typename":"Rank","id":"rank:32","position":12,"name":"Silver Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:551905":{"__typename":"User","id":"user:551905","uid":551905,"login":"ChristianBergstrom","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-6.svg"},"rank":{"__ref":"Rank:rank:32"},"email":"","messagesCount":2620,"biography":null,"topicsCount":13,"kudosReceivedCount":756,"kudosGivenCount":755,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-02-10T06:03:14.674-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":341},"ForumTopicMessage:message:2056566":{"__typename":"ForumTopicMessage","uid":2056566,"subject":"Force Teams desktop client update","id":"message:2056566","revisionNum":4,"repliesCount":36,"author":{"__ref":"User:user:551905"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"conversation":{"__ref":"Conversation:conversation:2056566"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2056566"},"body@stripHtml({\"truncateLength\":200})":"Hi all, I've recieved several questions about this and I'm also seeing too many topics about it here in the community. We all know about the update process for Teams as described here https://d...","body@stringLength":"1869","rawBody":"Hi all,

I've recieved several questions about this and I'm also seeing too many topics about it here in the community.

We all know about the update process for Teams as described here
https://docs.microsoft.com/en-us/microsoftteams/teams-client-update and here https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 for example.

But sometimes you're just stuck as nothing happens when trying to clear the cache, reset the app, update and/or reinstall.

This is an easy way to force an update of the desktop app (even though most updates happen backend).

1. Look for the latest version seen, one place to do it https://whatpulse.org/app/microsoft-teams
2. Copy the version number and paste it in the link below and hit enter.

In my example, and at the time of writing, I'm updating to version 1.3.00.33971.

https://statics.teams.cdn.office.net/production-windows-x64/1.3.00.33971/Teams_windows_x64.exe

I've been struggling with this myself some time ago knowing features being released backend but didn't show up in my desktop client. After this process the client was updated and the features appeared for me as well.

Hope this will prevent some of you going mad.","kudosSumWeight":4,"postTime":"2021-01-13T05:03:18.522-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:best practices","text":"best practices","time":"2016-08-17T10:05:07.769-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:files","text":"files","time":"2016-07-14T18:23:20.121-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:How-to","text":"How-to","time":"2016-09-24T10:52:29.378-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w0","node":{"__typename":"Tag","id":"tag:microsoft teams","text":"microsoft teams","time":"2016-11-01T13:25:26.156-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w1","node":{"__typename":"Tag","id":"tag:Settings","text":"Settings","time":"2016-11-02T11:09:43.363-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w2","node":{"__typename":"Tag","id":"tag:Tips & Tricks","text":"Tips & Tricks","time":"2016-11-01T17:00:41.617-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2056566_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":161281},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hi all,

I've recieved several questions about this and I'm also seeing too many topics about it here in the community.

We all know about the update process for Teams as described here
https://docs.microsoft.com/en-us/microsoftteams/teams-client-update and here https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 for example.

But sometimes you're just stuck as nothing happens when trying to clear the cache, reset the app, update and/or reinstall.

This is an easy way to force an update of the desktop app (even though most updates happen backend).

1. Look for the latest version seen, one place to do it https://whatpulse.org/app/microsoft-teams
2. Copy the version number and paste it in the link below and hit enter.

In my example, and at the time of writing, I'm updating to version 1.3.00.33971.

https://statics.teams.cdn.office.net/production-windows-x64/1.3.00.33971/Teams_windows_x64.exe

I've been struggling with this myself some time ago knowing features being released backend but didn't show up in my desktop client. After this process the client was updated and the features appeared for me as well.

Hope this will prevent some of you going mad."},"Conversation:conversation:2056566":{"__typename":"Conversation","id":"conversation:2056566","solved":true,"topic":{"__ref":"ForumTopicMessage:message:2056566"},"lastPostingActivityTime":"2023-01-04T00:31:16.876-08:00","lastPostTime":"2023-01-04T00:31:16.876-08:00","unreadReplyCount":36,"isSubscribed":false},"ModerationData:moderation_data:2056566":{"__typename":"ModerationData","id":"moderation_data:2056566","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2056566_4":{"__typename":"Revision","id":"revision:2056566_4","lastEditTime":"2021-01-13T10:52:38.495-08:00"},"ForumReplyMessage:message:2400493":{"__typename":"ForumReplyMessage","id":"message:2400493","conversation":{"__ref":"Conversation:conversation:2056566"},"author":{"__ref":"User:user:588790"},"revisionNum":1,"uid":2400493,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"subject":"Re: Force Teams desktop client update","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2400493"},"parent":{"__ref":"ForumReplyMessage:message:2400453"},"body":"🙂 if it's any consolation you're not alone when it comes to that part by judging from all posts I've seen about it over the recent months.","body@stringLength":"210","rawBody":"🙂 if it's any consolation you're not alone when it comes to that part by judging from all posts I've seen about it over the recent months.","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-05-31T02:29:29.506-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2400493_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":17975},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1737128933859":{"__typename":"CachedAsset","id":"theme:customTheme1-1737128933859","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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ChristianBergstrom WhatPulse appears to be switching to a subscription model.  Microsoft Teams - Wikipedia lists a recent version, although I'm not sure that it is as up-to-date as WhatPulse.  Do you know of another way of listing the latest version in circulation?

Regards,

Pete.

","body@stringLength":"636","rawBody":"

 WhatPulse appears to be switching to a subscription model.  Microsoft Teams - Wikipedia lists a recent version, although I'm not sure that it is as up-to-date as WhatPulse.  Do you know of another way of listing the latest version in circulation?

Regards,

Pete.

","author":{"__ref":"User:user:1067360"},"isEscalated":null,"postTime":"2021-05-31T01:23:23.014-07:00","parent":{"__ref":"ForumTopicMessage:message:2056566"}},"ForumReplyMessage:message:2400443":{"__typename":"ForumReplyMessage","id":"message:2400443","revisionNum":1,"uid":2400443,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"conversation":{"__ref":"Conversation:conversation:2056566"},"subject":"Re: Force Teams desktop client update","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2400443"},"body":"Hey, I suppose you can just google it 🙂 Bear in mind though that this procedure isn't something that you usually have to even think about doing. It's more of a last stop when troubleshooting. I've used it only once on my own account when I knew features had been released for my tenant but no matter what I did to update (sign out, check for updates, clear cache etc. etc.) the new options didn't appear until I forced the update.","body@stringLength":"502","rawBody":"Hey, I suppose you can just google it 🙂 Bear in mind though that this procedure isn't something that you usually have to even think about doing. It's more of a last stop when troubleshooting. I've used it only once on my own account when I knew features had been released for my tenant but no matter what I did to update (sign out, check for updates, clear cache etc. etc.) the new options didn't appear until I forced the update.","author":{"__ref":"User:user:588790"},"isEscalated":null,"postTime":"2021-05-31T02:00:32.040-07:00","parent":{"__ref":"ForumReplyMessage:message:2400374"}},"ForumReplyMessage:message:2400453":{"__typename":"ForumReplyMessage","id":"message:2400453","revisionNum":1,"uid":2400453,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"conversation":{"__ref":"Conversation:conversation:2056566"},"subject":"Re: Force Teams desktop client update","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2400453"},"body":"

ChristianJBergstrom Thanks for the response.  Yes Google, not quite the usual fountain of knowledge where Teams version information is concerned 🙂 I've found the update process to be pretty flaky from a 'will it, won't it upgrade' point-of-view.  Although if it decides to it seems to be ok.  Ah well, hopefully Wikipedia will keep updating the stable version info.

Thanks again.

Regards,

Pete.

","body@stringLength":"711","rawBody":"

 Thanks for the response.  Yes Google, not quite the usual fountain of knowledge where Teams version information is concerned 🙂 I've found the update process to be pretty flaky from a 'will it, won't it upgrade' point-of-view.  Although if it decides to it seems to be ok.  Ah well, hopefully Wikipedia will keep updating the stable version info.

Thanks again.

Regards,

Pete.

","author":{"__ref":"User:user:1067360"},"isEscalated":null,"postTime":"2021-05-31T02:11:29.502-07:00","parent":{"__ref":"ForumReplyMessage:message:2400443"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":1},"Revision:revision:2400493_1":{"__typename":"Revision","id":"revision:2400493_1","lastEditTime":"2021-05-31T02:29:29.506-07:00"},"User:user:178440":{"__typename":"User","id":"user:178440","uid":178440,"login":"StevenC365","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-08-20T11:49:45.222-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xNzg0NDAtNDM0NjVpMTIyQkQ2QUIzRDc4M0I1MA"},"rank":{"__ref":"Rank:rank:5"},"messagesCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:2056566\"}}":1826,"kudosGivenCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:2056566\"}}":164,"kudosReceivedCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:2056566\"}}":732,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:2056566\"}}":190,"entityType":"USER","eventPath":"community:gxcuf89792/user:178440"},"User:user:731911":{"__typename":"User","id":"user:731911","deleted":false,"uid":731911,"login":"IanMurphy48","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-17T07:00:55.532-07:00"}},"ForumReplyMessage:message:2115229":{"__typename":"ForumReplyMessage","uid":2115229,"id":"message:2115229","revisionNum":2,"author":{"__ref":"User:user:731911"},"readOnly":false},"ModerationData:moderation_data:2116344":{"__typename":"ModerationData","id":"moderation_data:2116344","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:2116344":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:178440"},"id":"message:2116344","revisionNum":1,"uid":2116344,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:2115229"},"conversation":{"__ref":"Conversation:conversation:2056566"},"subject":"Re: Force Teams desktop client update","moderationData":{"__ref":"ModerationData:moderation_data:2116344"},"body":"

IanMurphy48 

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I would suggest you check out the recently shared blog that explains a little about the update process at Why do I not see a feature but my colleague does? - Release Processes Microsoft Teams.

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\n

As explained it's entirely normal to have different versions while deployments are happening slowly, things are a little complex at the moment due to some delays, an apparent rollback and new versions through TAP and Public Preview. So if your users are guests in other tenants that may be in TAP you could be getting versions from there, I'm a guest in the microsoft tenant so my versions vary wildly.

\n

 

\n

As PDSDavid correctly explained the Machine Wide installer is more like a stub to create the installation for each user. Also the regular msi will be a little behind the newest version you may see, it trails rollout and doesn't lead.

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It is quite unlikely that any specific build would cause the issues you describe, and that would seem to be largely verified by it remaining after a reinstall. I would be looking into driver versions perhaps.

\n

 

\n

Teams update process is unorthodox in enterprise, more like a consumer app, but this is deliberate from Microsoft to manage the far faster pace of change in what is really a web application in a wrapper. In my experience across Teams at many organisation it is very robust, the only issues I've seen are in locations where network restrictions are preventing access to the download service. Microsoft were planning to provide some more admin control, allowing you to control the day of the week and so on, but I think this has been pushed down the list due to priority works to support Teams being used by schools during the pandemic.

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