We are currently implementing a Sales CRM system for our client, which has multiple companie locations in different countries. The Sales team is located in one location, so they make calls for the other locations as well, regarding sales decisions. The client will switch to MS Teams Caller plans and will have different caller ids which each user (depending on which are enabled for them) can choose what number he uses for outbound calls.
Now the same functionality should be implemented in the CRM Teams Integration. Outbound and Inbound calls are already possible. We only missing the setting where we can add & configure the different caller ids for each user.
The question we have, is it even possible to do this with the CRM Teams integration? If so, how and where can we configure it?
Appreciate every answer you have for us. Thanks
