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chat with calling queue?
Hi all, We have call groups (queue's) for departments. Now there are people who chat in such a call group where none of the agents receive a message about it (only in a shared mailbox). Is there any...
- The problem is that the Icon for chat is available, since the chat is not arriving with agents directly.
So the icon is there but chat is not a feature available in Teams Call Queues yet.
Have you considered Collaborative Calling?
Teams Real Simple with Pictures: Let’s Do Collaborative Calling – @Microsoft365Pro
Everyone who is part of a call queue is part of a channel, hence a Microsoft 365 group, so you can align this in the Teams Admin Centre. Is this what you require? The guide above will show you how to build them step by step
Hope that answers your question
Best, Chris