Call Queue - Who Answered the call

%3CLINGO-SUB%20id%3D%22lingo-sub-1324777%22%20slang%3D%22en-US%22%3ECall%20Queue%20-%20Who%20Answered%20the%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1324777%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20seems%20to%20me%20that%20one%20thing%20that%20is%20sorely%20missing%20on%20the%20Teams%20PSTN%20calling%20ability%20is%20the%20notification%20of%20which%20agent%20has%20answered%20a%20call%20from%20a%20call%20queue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20we%20have%20say%205%20people%20in%20a%20call%20queue%20they%20all%20ring%20at%20the%20same%20time%2C%20on%20Skype%20it%20would%20notify%20to%20say%20answered%20by%20Joe%20Bloggs%20but%20on%20Teams%20it%20does%20nothing%20other%20than%20close%20the%20box.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20not%20helpful%20when%20managing%20teams%20remotely%20as%20we%20are%20now%20and%20was%20a%20very%20useful%20feature%20in%20Skype%20for%20Business.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20ideas%20when%20this%20will%20be%20re-introduced%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1324777%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EDeveloper%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1328340%22%20slang%3D%22en-US%22%3ERe%3A%20Call%20Queue%20-%20Who%20Answered%20the%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1328340%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F214649%22%20target%3D%22_blank%22%3E%40Andrew%20Hodges%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes%20I%20have%20already%20voted%20on%20the%20uservoice%20but%20with%20only%2031%20votes%20it%20could%20be%20ages%20until%20anything%20is%20done.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESeems%20like%20a%20big%20miss%20to%20me%20with%20the%20transition%20from%20Skype%20to%20Teams%20but%20not%20many%20others%20seem%20to%20agree.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1331381%22%20slang%3D%22en-US%22%3ERe%3A%20Call%20Queue%20-%20Who%20Answered%20the%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1331381%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F41684%22%20target%3D%22_blank%22%3E%40Peter%20Longley%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20seeing%20an%20uptick%20in%20Voice%20enquiries%20due%20to%20the%20amount%20of%20users%2Fbusinesses%20that%20have%20suddenly%20switched%20to%20Microsoft%20Teams%2C%20hopefully%20this%20will%20translate%20into%20a%20bit%20more%20focus%20on%20the%20business%20voice%20capabilities%20like%20is%20now%20being%20shown%20to%20the%20Teams%20client.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1326022%22%20slang%3D%22en-US%22%3ERe%3A%20Call%20Queue%20-%20Who%20Answered%20the%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1326022%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F41684%22%20target%3D%22_blank%22%3E%40Peter%20Longley%3C%2FA%3E%26nbsp%3B%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20agree%20this%20would%20be%20a%20welcome%20feature%2C%20we%20have%20a%20Call%20group%20coming%20into%20the%20main%20number%20and%20we%20are%20never%20sure%20if%20the%20call%20was%20answered%20or%20not.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20is%20a%20uservoice%20ticket%20for%20this%26nbsp%3B%20-%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F36009139-show-who-answers-a-call%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F36009139-show-who-answers-a-call%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAndy%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Frequent Contributor

It seems to me that one thing that is sorely missing on the Teams PSTN calling ability is the notification of which agent has answered a call from a call queue.

 

So we have say 5 people in a call queue they all ring at the same time, on Skype it would notify to say answered by Joe Bloggs but on Teams it does nothing other than close the box.

 

This is not helpful when managing teams remotely as we are now and was a very useful feature in Skype for Business.

 

Any ideas when this will be re-introduced?

4 Replies
Highlighted

Hi @Peter Longley ,

 

I agree this would be a welcome feature, we have a Call group coming into the main number and we are never sure if the call was answered or not. 

 

There is a uservoice ticket for this  - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36009139-show-who-answers-a-ca... 

 

Andy

Highlighted

@Andrew Hodges 

 

Yes I have already voted on the uservoice but with only 31 votes it could be ages until anything is done.

 

Seems like a big miss to me with the transition from Skype to Teams but not many others seem to agree.

Highlighted

Hi @Peter Longley 

 

We are seeing an uptick in Voice enquiries due to the amount of users/businesses that have suddenly switched to Microsoft Teams, hopefully this will translate into a bit more focus on the business voice capabilities like is now being shown to the Teams client. 

Highlighted

@Andrew Hodges 

They'd better add a lot of features soon, since Skype for Business is End-of-Life in 8 months from now.