Forum Discussion
Call Queue - Who Answered the call
It seems to me that one thing that is sorely missing on the Teams PSTN calling ability is the notification of which agent has answered a call from a call queue. So we have say 5 people in a call ...
Stanislaw_Koltschin I turned on "Conference Mode" but now I'm facing a different issue: users can see calls answered by other agents, but they see all calls with their own name -- as if they have answered all these calls.
Do you have the same issue?
we have the same issue, don't believe it has been fixed yet?