Forum Discussion

Iron Contributor

Apr 21, 2020

Call Queue - Who Answered the call

It seems to me that one thing that is sorely missing on the Teams PSTN calling ability is the notification of which agent has answered a call from a call queue. So we have say 5 people in a call ...

developer

microsoft teams

Andrew Hodges

Bronze Contributor

Apr 21, 2020

Hi Peter Longley ,

I agree this would be a welcome feature, we have a Call group coming into the main number and we are never sure if the call was answered or not.

There is a uservoice ticket for this - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36009139-show-who-answers-a-call

Andy

JJeffery

Brass Contributor

Jan 10, 2022

Andrew Hodges I can't find that UserVoice suggestion. Any idea what happened to it?

ThomasBinder
Iron Contributor
Mar 16, 2022
JJeffery UserVoice is not used for Teams feedback anymore but you can find a similar item on the new feedback platform:

https://techcommunity.microsoft.com/t5/microsoft-teams/call-queue-who-answered-the-call/m-p/1324777