Forum Discussion

Iron Contributor

Apr 21, 2020

Call Queue - Who Answered the call

It seems to me that one thing that is sorely missing on the Teams PSTN calling ability is the notification of which agent has answered a call from a call queue. So we have say 5 people in a call ...

microsoft teams

Bronze Contributor

Apr 21, 2020

Hi Peter Longley ,

I agree this would be a welcome feature, we have a Call group coming into the main number and we are never sure if the call was answered or not.

There is a uservoice ticket for this - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36009139-show-who-answers-a-call

Andy

JJeffery
Brass Contributor
Jan 10, 2022
Andrew Hodges I can't find that UserVoice suggestion. Any idea what happened to it?
- ThomasBinder
  Iron Contributor
  Mar 16, 2022
  JJeffery UserVoice is not used for Teams feedback anymore but you can find a similar item on the new feedback platform:
  
  https://techcommunity.microsoft.com/t5/microsoft-teams/call-queue-who-answered-the-call/m-p/1324777
Peter Longley
Iron Contributor
Apr 22, 2020
Andrew Hodges

Yes I have already voted on the uservoice but with only 31 votes it could be ages until anything is done.

Seems like a big miss to me with the transition from Skype to Teams but not many others seem to agree.
- Andrew Hodges
  Bronze Contributor
  Apr 23, 2020
  Hi Peter Longley
  
  We are seeing an uptick in Voice enquiries due to the amount of users/businesses that have suddenly switched to Microsoft Teams, hopefully this will translate into a bit more focus on the business voice capabilities like is now being shown to the Teams client.
  - KC1885
    Brass Contributor
    Oct 18, 2020
    Andrew Hodges
    They'd better add a lot of features soon, since Skype for Business is End-of-Life in 8 months from now.

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