Forum Discussion
Call Queue - Who Answered the call
It seems to me that one thing that is sorely missing on the Teams PSTN calling ability is the notification of which agent has answered a call from a call queue. So we have say 5 people in a call ...
Yes I have already voted on the uservoice but with only 31 votes it could be ages until anything is done.
Seems like a big miss to me with the transition from Skype to Teams but not many others seem to agree.
We are seeing an uptick in Voice enquiries due to the amount of users/businesses that have suddenly switched to Microsoft Teams, hopefully this will translate into a bit more focus on the business voice capabilities like is now being shown to the Teams client.
They'd better add a lot of features soon, since Skype for Business is End-of-Life in 8 months from now.
