Forum Discussion
Call Queue - Who Answered the call
It seems to me that one thing that is sorely missing on the Teams PSTN calling ability is the notification of which agent has answered a call from a call queue. So we have say 5 people in a call ...
Hi Peter Longley ,
I agree this would be a welcome feature, we have a Call group coming into the main number and we are never sure if the call was answered or not.
There is a uservoice ticket for this - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36009139-show-who-answers-a-call
Andy
Yes I have already voted on the uservoice but with only 31 votes it could be ages until anything is done.
Seems like a big miss to me with the transition from Skype to Teams but not many others seem to agree.