Call Queue Power BI reporting Issue

[wacky_woohoo_pizza_man]

Hey guys!

Hope you can help me with my issue below

I was following this article: https://docs.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports to set up a report/analytics on call volumes, etc for our call queues in Teams

However, it seems like the call queue identity on the Power BI I'm getting, does not match the queues we have on Teams admin Center

Here's the ones available on Power BI Query

Here's in the Teams admin center.

Anyone can please help me get reports on the ones in Teams?

[#2]

I don’t have an answer for your question, but I can help you with a much more user-friendly reporting solution for Microsoft Teams.

We MAF InfoCom are industry leader on Microsoft Teams reporting. You can test our solution for free for 30 days

https://www.mafinfo.com/demo-or-free-trial/

MAF ICIMS has a very powerful reporting engine allowing you to report on all Microsoft Teams metrics (Graph API)

https://www.mafinfo.com/product/maf-icims-unified-communications-monitoring-analytics-reporting/

The additional module MAF ICIMS CC ads real time information to the solution including presence and even calls in queue.

https://www.mafinfo.com/product/maf-icims-cc-live-walboards-real-time-agent-status/

Best regards,
Frank Looijesteijn
MAF InfoCom

[#3]

In case you have not found a solution, I suggest you check https://teamspowerpack.com