With our Call group in SkypeForBusiness, (we just got moved to Teams and a Call Queue), in the past we could go to Windows control panel, Sounds, Sounds tab, and select something like "second incoming call" in the Skype for Business group, and pick "None"/no sound. This was great, because it did not affect first/new calls ringing normally. Any second incoming call to the group would display on screen, but emit no sound if you were already in a call. It would ring for others in group who were not in a call (as normal).
We liked this, especially if we were waiting for someone to call back, etc, or if an especially important person/number was calling. We could still monitor new calls coming in, even if we were in a call. AND We did not have to suffer the 2nd call ringing on our station.
I do not know why this SIMPLE option is not in TEAMS. My understanding is that Microsoft development project TEAM members are not supposed to be any of/from a previous similar product, so there is fresh thinking, however this approach basically lobotomizes the new product development team from all the good aspects developed in the former product. (Window 7 to Windows 8 revamp is a good example). I am not sure if this has changed.
Anyway, it would be great if this solution was possible in the teams environment (not necessarily involving Control Panel/Sounds in Windows), and was accessible to users in Teams Settings, with out need for 365admins (Round-robin, orstatus changing to DND while in calls, not needed).
I hope this helps MS figure this out.
