Aug 18 2018 11:02 AM
"Your session has expired"
"Choose OK to login again and continue"
Aug 19 2018 01:56 PM
Aug 20 2018 03:21 PM
From the title it sounds like this happens as you are still actively playing the video?
We do have code that times out your session after it's idle for a while, but that shouldn't happen unless you leave the page open without doing anything for a longer time.
Can you open up a support ticket through your O365 Admin to Microsoft? The support person can help you gather needed info fiddler traces, etc to try and see what's happening.
Oct 19 2018 12:14 AM
Oct 24 2018 03:08 PM
@Jun Kit Tang - Can you work with one of the people in your organization who can open up support tickets for O365? I think having a support person start pulling logs and session IDs when this happens might be the right next step to figure out what's happening in this specific case.
Jan 09 2019 08:28 PM
It seems this problem is still happening since 2018 up to now.
Is it possible if the user can edit in the settings the duration format? It shows in the settings that the duration format is only 1 min and 23 secs but it still expires in less than a minute, even when I am watching a video.
Jan 09 2019 10:23 PM
Mar 24 2020 07:53 AM
@Earl VilloneThis issue is caused when the local machine has the wrong time or timezone.
Make sure your local machine has the right timezone. Then change the time on the computer.
Mar 27 2020 11:43 AM
May 17 2020 08:47 AM
Jun 07 2020 10:30 PM
Exactly the is my problem.
Aug 11 2020 03:53 AM
Edit your Time Zone
Aug 11 2020 03:54 AM
Edit You Time Zone
Oct 03 2020 07:16 AM
Jan 25 2021 07:25 AM
I Sometimes Get It Too. But When I Look At The Videos In My Content, It Says: "Unable to display videos because your session has expired"