Microsoft Stream does not present Videos

Copper Contributor

Good Morning, 

I have a user that recieves the following error message when he tries to load his Stream account:


We have tried the following:

- Confirmed he has the right license (It was working up until a few days ago)

- Tried multiple browsers (Chrome, Edge, Firefox)

- Tried Incognito Mode

- Cleared Cookies and Cache

- Tried on different wireless environment

- Tried on a different computer in a separate environment

- Unlicensed and re-licensed his account

- No other users in the company are having this issue

- Rebooted machine


Any ideas are gratefully appreciated!

1 Reply
HI mchalmers,
I have the same problem.
Did you find a correction?
Could you share with us, please?
Txs in advance