Automation Rules Not Triggering

Copper Contributor

I have an automation rule which very simply looks for "EICAR" in the incident title and tags if it matches. The last 2 tests of this rule have failed. Has anyone else had issues like this with automation rules? I have had issues matching incidents by title before. The only real luck I have had with automation rules is when the trigger condition is just an analytics rule, rather than further filtering down on it.

1 Reply
Can you please post Automation rule screenshot where you defined these conditions?