Jira Service Management Customer Portal SAML SSO with Azure AD B2C as Identity Provider

Copper Contributor

We are trying to implement SAML SSO so that our customers don't need to sign-in in the customer portal. I'm currently testing the setup of SAML in a free trial Jira Service Management I've created (https://yummyteh.atlassian.net) also with a free trial of Atlassian Access.

We've already enabled and setup the SAML configuration under Security tab in Atlassian Admin and also enforced SSO for 1 user in Authentication Policies. We've also created a custom policy in Azure AD B2C that uses SAML2 protocol. This is the link we're using for an Identity Provider initiated SAML sign-in (https://swapoolabsdev.b2clogin.com/swapoolabsdev.onmicrosoft.com/B2C_1A_BASIC_SIGNIN_SAML/generic/lo...)

But when we're trying to sign-in a test account we're getting a 404 to this HTTP request (https://swapoolabsdev.b2clogin.com/swapoolabsdev.onmicrosoft.com/B2C_1A_Basic_SignIn_SAML/client/per...)

This is the documentation we're following (https://docs.microsoft.com/en-us/azure/active-directory-b2c/saml-service-provider?tabs=windows&pivot...). I hope someone can help us, thanks in advance.

1 Reply
Is there any error message on your page similar to AADB2CXXXX? This can give some lead as where to look further.