Oct 16 2017
01:02 PM
- last edited on
Feb 06 2023
03:21 AM
by
TechCommunityAP
Oct 16 2017
01:02 PM
- last edited on
Feb 06 2023
03:21 AM
by
TechCommunityAP
The big "sale" at MS Ignite 2017 for Teams was the ability to add external guests to your team. In session after session this was demonstarted. Even at their booth at the exhibit hall, I went to ask questions to confirm setup and usage. I was exicted as we have been waiting for this feature. I get back to my office and attempt to set it up and it will not allow me to add external users nor receive external emails to the team. I have gone through all the steps I can find, even ran through a hands on lab a second time. Opened multiple tickets with Microsoft Support and they said it is not possible to add external users, nor received external mail inside a team. Can any one give me guidance on how to make this work?
20171018 Update - my teams are not allowing for O365 users to be added either (not just gmail accounts). However have gotten further, seems to be a certain way you must add to the group first then to the team in order to trigger the "welcome" email. Working with Microsoft support engineer and still researching but have gotten further. Please reference @Christopher Graves response, he is the closest yet to understanding and finding a solution. Roadmap as of an update yesterday shows "guest" in testing and development - odd.
Oct 16 2017 01:10 PM
Oct 16 2017 01:14 PM
No they are not 365 users, but gMail accounts. Which again this was one of the selling features they pitched at Ignite. In the demos they demonstarted with both gMail and Yahoo email accounts.
Yes I did enable guest access via the admin center.
Oct 16 2017 01:18 PM
Oct 16 2017 01:21 PM
So what they were demoing at Ignite is not currently active but coming? I talked to their engineers at the event booth who told me it was ready to go now? Is there somewhere I can see when this will be active? How would I know?
Oct 16 2017 01:25 PM
Oct 16 2017 01:35 PM
Oct 16 2017 01:35 PM
Yes they showed adding a gMail account to a team so that it could collaborate. From talking to the engineers, once you invite the gmail account they are sent a link setup a free live account for this collaboration (I think, going back through the demos now to review that part). But it was some of the biggest discussions at MS Ignite was non 365 users being able to be added to Teams.You did have to enable guest access as described here, but I have done that:
Oct 16 2017 01:36 PM - edited Oct 16 2017 01:38 PM
Well that is a bummer, this is the first time they have shown something at MS Ignite that wasn't already up and running. Thanks Pieter
Oct 17 2017 04:10 AM
Yes, it is very confusing for the time: "https://docs.microsoft.com/en-us/microsoftteams/guest-access"
What is a guest?
A guest is not an employee, student, or member of your organization. They don't have a school or work account with your organization.
Who can be added as a guest user?
Only users who have an email address corresponding to an Azure Active Directory or Office 365 work or school account can be added as a guest user.
Oct 17 2017 10:23 AM
Becky,
Just to clarify, Groups or Teams? The link you shared to enable it is for Groups (which is an underlying feature of Teams). You can add non-Office 365 external users to groups (albeit they don’t have access to everything in the group), but like other have said, for Teams anything other than an Office 365 account for external access to teams isn’t available yet.
Just wanted to make sure you weren’t confusing Teams and Groups as the external access ability for the two of them is different.
Oct 17 2017 01:05 PM
Ben,
Yes I am trying to get them in "teams" and the way they explained it at the conference was that the setting for "groups" would have to be enabled for outside access BEFORE being able to add them to the team. Thus the "groups" reference. As I said this was a new feature that was supposedly just made active right before the conference which was the last week of September.
Oct 17 2017 01:49 PM
Yeah...sorry, whoever told you it was available for non-Office 365 accounts was mistaken. Here is the article on setting it up/using it from just prior to Ignite. It clearly states in the FAQ that it's only for Work and School accounts right now - https://docs.microsoft.com/en-us/microsoftteams/guest-access?ui=en-US&rs=en-US&ad=US.
We're all hoping it comes to non-Office 365, but for now all we can do is wait unfortunately. Sorry you got the impression and were told it was available now for any type of account.
Oct 17 2017 01:57 PM
Yes, apparently so as that is what all my research as well as others have told me. Disappointed but guess I will go back to waiting for the feature.
Oct 17 2017 01:59 PM
Hi, @Becky Martin.
You may want to refer to the Office 365 roadmap page. Unfortunately, I don't see any references for external or guest at this time. It does say the following in when I clicking "Add more people" and attempted to use a hotmail account.
Note: Guests need a work or school account in Office 365.
Oct 18 2017 07:02 AM
You said "The link you shared to enable it is for Groups (which is an underlying feature of Teams)"
I don't think that Office 365 Groups should be described an underlying feature of "Teams". To me "Teams" is a front end interface to Office 365 Groups with additional functionality such as Group Chat.
So for me it is less confusing to explain Teams as a front end with its own features rather than describe groups as an underlying feature.
Oct 18 2017 07:05 AM - edited Oct 18 2017 07:08 AM
SolutionI've started another thread on a particular issue where we have seen inconsistent behaviour when adding guests to the Office 365 Groups with Teams functionality:
We have guest access enabled for Office 365 Groups but not the Teams front end.
See the full conversation and respond here if interested:
Oct 18 2017 08:35 AM
Fred,
As of yesterday the roadmap shows "in development and testing".
However, @Christopher Graves is correct. It will work, but is a combination group/team problem to resolve. I have gotten further in this process but still not complete at this time, same problem as Christopher my "welcome" email isn't sending, even from groups. At this time this holds true even for guest with Office 365 accounts - so researching. Will post more as I find resolutions.
Mar 06 2019 07:41 AM
So it seems to be a consensus that Teams doesnt work with a gmail account. If that is the case how can I reactivate Skype to allow me to do meetings with non domain users? When I open Skype it forces me to Teams?
Did they take away non domain users from Skype as well. How do i got back to Skype?
Mar 06 2019 07:49 AM
Oct 18 2017 07:05 AM - edited Oct 18 2017 07:08 AM
SolutionI've started another thread on a particular issue where we have seen inconsistent behaviour when adding guests to the Office 365 Groups with Teams functionality:
We have guest access enabled for Office 365 Groups but not the Teams front end.
See the full conversation and respond here if interested: