Groups emails are marked as read automatically when folder is deselected

[Deividas Brasas]

Hello,

Can anyone explain me this Groups behavior in Outlook when you select Groups folder with new emails, don’t even read them and then select different folder and all emails in Groups are marked as read automatically, blue triangle after few moments disappear.

Users complain that they can’t remember which emails they already viewed in Groups. After selecting another folder even number of unread emails disappear next to folder.

What is motivation behind this functionality? It is very inconvenient for Groups to collaborate with emails they receive from external users.

Thanks.

[#2]

@Ravin Sachdeva Do we have an update on this? 

[#3]

Yes ..... Unread messages can be marked or moved to a folder of their own or specified for unread mail.

نعم ..... الرسائل الغير مقرؤة يمكن تميزها او نقلها الى مجلد خاص بها او تحديد مجلد للبريد الغير مقرؤ

[#4]

This might explain the current situation:

Change to Outlook Groups Displays High Unread Counts

Outlook for Windows has supported Microsoft 365 Groups since 2015. The developers chose a seen/unseen model for Groups, but now Outlook has switched to a read/unread model, meaning that the unread counts for Groups can suddenly seem much higher than before. It’s a one-time change that aligns Outlook desktop with OWA and Outlook Mobile and there’s an easy way to set all unread items to be read. But you might want to tell people that this change is coming!

https://office365itpros.com/2020/09/24/change-outlook-groups-displays-high-unread-counts/