Nov 22 2017 12:14 AM
Hello,
Can anyone explain me this Groups behavior in Outlook when you select Groups folder with new emails, don’t even read them and then select different folder and all emails in Groups are marked as read automatically, blue triangle after few moments disappear.
Users complain that they can’t remember which emails they already viewed in Groups. After selecting another folder even number of unread emails disappear next to folder.
What is motivation behind this functionality? It is very inconvenient for Groups to collaborate with emails they receive from external users.
Thanks.
Nov 22 2017 06:57 AM
Nov 22 2017 10:25 AM
Well there's no actual "read" status for those messages exposed, as in you cannot "mark them unread". Which I'm guessing is the reason why they are using a different method. But yeah, agreed, yet another unfortunate fact of life, when it comes to Groups implementation in Outlook...
Nov 22 2017 10:26 AM
Jul 20 2018 05:00 AM
Nice to hear this is coming, can't wait. It is already there for OWA though, unless I am mistaken, so any delivery date for Outlook?
Jul 20 2018 10:41 AM
Yes, Read/Unread for Groups is supported in OWA right now.
We will soon be bringing this to other Outlook apps as well, starting with Outlook Mobile (iOS and Android) and closely followed by Outlook on Windows. There is no specific ETA for this, but I would estimate that by the end of this calendar year, we should be able to finish deployment of this feature. We will send out an update when we're ready to start deploying.
Thanks for your patience.
Jan 24 2019 01:28 PM
Is there any update on this feature for Outlook on Windows yet? We have a user who brought it up today 1/24/2019 and this post was incredibly helpful.
Jan 24 2019 04:01 PM
Hi,
We are working hard to bring this functionality to Outlook on Windows and Outlook on iOS/Android. We do not have exact timelines yet for when this change will be deployed, but it would be safe to assume that this feature would be released on Mobile soon closely followed by Outlook on Windows.
I will update this thread with the latest status soon, so that all of you have enough time to prepare for this change.
Regards,
Ravin
Feb 06 2019 06:18 AM
Ravin,
Thank you for your updates.
My team is looking for a solution to migrate off of Public Folders; the Groups functionality seems to have the capability to address our use cases. Specifically, read by status on a per user basis is key as Shared Mailboxes do not provide this.
However, the current folder switch behavior you describe negates any initial benefits.
Do you have any indication as to how this capability will function in the future?
As indicated, my team is looking for a means to get off an on premise implementation of Public Folders.
Can you provide some directional insight that would prevent a 'wait and see' followed by a 'disappointed once again/revise internal roadmap' situation?
Thank you.
Apr 09 2019 06:54 AM
Has there been any updates to the outlook for windows groups issue of read / unread versus seen / unseen in outlook 2016? I just put in place several groups folders that we are using internally with our customers and internal customer service reps and they need to know better when things have been read and dealt with. I was looking for a central spot for 15 internal employees to manage customer email interaction across 3 shifts and groups seems like a good way to accomplish this, but the read / unread has been a little bit of a problem.
Thanks,
Dale
Apr 09 2019 07:04 AM
I have not heard of any updates.
A user based read status for a common message repository (e.g.; Shared Mailbox) seems like a huge hot button across all the forums that Ive read. I have many use cases for a common message repository and Ive wasted a lot of time canvassing the community cannot find a single solution to address my requirements.
It is a disappointment that Microsoft cannot simply provide that capability to Shared Mailboxes and have it governed by a configuration setting.
Apr 09 2019 07:07 AM
Hi Ravin,
Has there been any updates to the outlook for windows groups issue of read / unread versus seen / unseen in outlook 2016? I just put in place several groups folders that we are using internally with our customers and internal customer service reps and they need to know better when things have been read and dealt with. I was looking for a central spot for 15 internal employees to manage customer email interaction across 3 shifts and groups seems like a good way to accomplish this, but the read / unread has been a little bit of a problem.
Thanks,
Dale
Apr 16 2019 11:08 AM
I would like to know if there are any updates to this as well. We are trying to use a group mailbox as a simple helpdesk, and its kinda confusing not being able to mark items as read or unread
Oct 02 2019 09:30 AM - edited Oct 02 2019 09:32 AM
Oct 02 2019 09:43 AM
@Nsteinmetz - thanks for your patience. We have this fixed for OWA and Outlook Mobile. I will check back on the status for the Win32 client and post an update. Please stand by.
Mar 11 2020 07:05 PM
@Ravin SachdevaHello good day! I just want to ask if there is an update with the Outlook for Windows if 'mark as read' feature will be available as the same function in OWA for Office 365 Groups in Outlook client? Thank you!
Mar 13 2020 10:22 AM
@RaiL1994 Adding @Sri Ramya Mallipudi to help answer that question for Outlook on Windows.
May 29 2020 06:30 AM
Hi,
My colleagues and I are being tracked at home for their diligence to reading, responding, and clearing emails daily during these strange times. Each day an "Unread" or "Unseen" report is run and consequences may arise from having messages unchecked.
Our teaching community's biggest concern is messages "unseen" in the countless groups we subscribe to yet processed/read in the inbox. What can be done about this? It seems redundant to have to "read" and email twice.
Jun 24 2020 09:09 AM
los comentarios y observaciones, me ayudaron mucho a comprender mas el tema muchas gracias.@Ravin Sachdeva
Jun 24 2020 09:13 PM