Forum Discussion
Groups emails are marked as read automatically when folder is deselected
Hello,
Can anyone explain me this Groups behavior in Outlook when you select Groups folder with new emails, don’t even read them and then select different folder and all emails in Groups are ma...
This might explain the current situation:
Change to Outlook Groups Displays High Unread Counts
Outlook for Windows has supported Microsoft 365 Groups since 2015. The developers chose a seen/unseen model for Groups, but now Outlook has switched to a read/unread model, meaning that the unread counts for Groups can suddenly seem much higher than before. It’s a one-time change that aligns Outlook desktop with OWA and Outlook Mobile and there’s an easy way to set all unread items to be read. But you might want to tell people that this change is coming!
https://office365itpros.com/2020/09/24/change-outlook-groups-displays-high-unread-counts/