Channel MonthlyEnterprise

[Kevin Taber]

The MonthlyEnterprise channel is not working with the latest ODT that is available as of today.

ODT: 16.0.14326.20404

[#2]

@kamesh_ss 

I want to add, for troubleshooting, do this:

1. Delete all files from %temp%.
2. Reproduce the issue.
3. Go into %temp%, open the most recent file which is in the format of %computername%-%timestamp%.log.
4. Search bottom-up for "unexpected". These are "hard" errors. Read the whole(!) line. Towards the end there are often human readable error messages. Also check the ~two lines above/below for cues.

E.g. my failed test (because the specified sourcepath was not accessible) looks likes like this:

03/02/2023 09:36:14.366 SETUP (0x1c0c8) 0x150d4 Click-To-Run Non Task Error brkp4 Unexpected wWinMain {"MachineId": "5f532c6cd3c0a8489e7b7bb286ebd715", "SessionID": "21003f8c-c0f6-4554-95ad-8c9e76c37d0e", "GeoID": 94, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16026.20162", "ErrorCode": 5, "ErrorType": "5", "AppVErrorSource": "", "ErrorMessage": "ErrorCodeOnly (Failed to ensure a directory. , Error:0x5)", "ErrorDetails": "", "ContextData": "{\"message\":\"Installation failed (OException)\"}"}

So, the logs hints me into the direction that my installation failed due to some issues with the directory I provided.

[#3]

@manoth_msft 😐 It goes via proxy, we have the following endpoints whitelisted.

activation.sls.microsoft.com
crl.microsoft.com
download.microsoft.com
download.windowsupdate.com
go.microsoft.com
ntservicepack.microsoft.com
sls.microsoft.com
update.microsoft.com
windowsupdate.microsoft.com
wustat.windows.com
www.microsoft.com

I guess we also have to whitelist officecdn.microsoft.com.

Thanks for the insight, Martin. I'll check further.

[#4]

Thanks, that actually helped!

[#5]

@manoth_msft 

Narrowing down the issue more

03/07/2023 22:38:58.886	SETUP (0x2180)	0x2070		Click-To-Run Non Task Error	brkp4	Unexpected	wWinMain {"MachineId": "314c03f2e21e7f4f8b5f3ca279414f80", "SessionID": "04c4da1a-6d3a-4080-bd1b-ab8223fac50f", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16026.20162", "ErrorCode": 30088, "ErrorType": "UnexpectedError", "AppVErrorSource": "", "ErrorMessage": "UnexpectedError (Error Parsing Json string.  , Error:0x7)", "ErrorDetails": "", "ContextData": "{\"message\":\"Installation failed (OException)\"}"}

I'm getting the above error with the same XML file. We've added more endpoints to the proxy.

The error is now Error Parsing Json String. No idea what that means in ODT. 

[#6]

@ just downloaded from Internet the last version of the setup.exe installer for Office 365, and when I tried to tun it, it gave me the error code 0-2015 (2250). I don't have an xml file or similar, just the setup.exe file, downloaded directly from Office webpage. How is that even in 2024 this is not solved? 

[#7]

@wygcuba If you have downloaded the setup.exe (aka Office Deployment Tool) from the Microsoft Download center, you need to provide an XML to it. Otherwise it has no instructions what to do. Check out Overview of the Office Deployment Tool - Microsoft 365 Apps | Microsoft Learn.