Customer review: Dooap AP automation for Dynamics 365 makes high-volume invoicing quick and painless
Published May 06 2024 06:00 AM 1,074 Views

Dooap accounts payable (AP) automation, available through Microsoft AppSource, integrates seamlessly with Microsoft Dynamics 365 Finance, reducing processing costs and errors. This mobile-first solution built on Microsoft Azure saves you time and money through automated invoice scanning, capture, and validation. Dooap simplifies your AP processes.


Microsoft AppSource interviewed Michelle Wagner, AP Director, SA Recycling, to learn what she had to say about the product.


What do you like best about Dooap?

I love the Power BI analytics that Dooap offers. Many off-the-shelf reports offer exactly what someone directing the AP team would need. Another great benefit is the way we can use the analytics for our internal training as a basis for continuous improvement. As an example, we can pull the data of invoices returned to AP, sort them by reason, dig into their root causes, and then make necessary changes.


How has the product helped your organization?

We have over 200 approvers in more than 100 locations using the Dooap mobile app, and they love the ability to review and approve, zoom into the details of the invoices, see prior history, coding, and comments, all from the mobile app. Users of the desktop application are the AP team, also approvers, and our buyers (who create the purchase orders in Dynamics 365). We all found benefits in the full audit trail and the ability to send invoices to one another through a buyer review workflow.


How is customer service and support for Dooap?

The support team at Dooap is fantastic. If we have a request or a problem, we submit a support ticket, but we also have a bi-weekly meeting with the team to talk through the support requests. They are quick to address tickets. Many of our wish-list items have been included in future releases of Dooap.


Any recommendations or insights to other users considering this product?

I would tell anyone thinking of doing AP automation with Dooap – do it! Jump onboard – it's quick, easy, and painless and they’re with you every step of the way. There’s nothing that you cannot solve together with them. With our volume of invoices, I really cannot fathom life without Dooap AP automation. It would be chaos and a nightmare! It would mean a lot of non-value-adding activities, poor credit performance, and poor vendor relations.


What is your overall rating for this product?

5 out of 5 stars.


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‎May 06 2024 04:19 PM
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