Final Update: Sunday, 09 February 2020 15:00 UTC
We've confirmed that all systems are back to normal with no customer impact as of 2/9, 14:30 UTC. Our logs show the incident started on 2/9, 13:00 UTC and that during the 1 hour and 30 minutes that it took to resolve the issue customers using Log Search Alerts may have experienced delayed or missing Log Search Alerts in East Asia region.
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Root Cause: The failure was due to issue with one of our backend service.
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Incident Timeline: 1 Hour & 30 minutes - 2/9, 13:00 UTC through 2/9, 14:30 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
