Nov 09 2017 07:26 AM
Brand new surface laptop, loaded office 365 with outlook desktop application. (Note this because his original surface laptop did NOT have this problem.) The user has the column headings on his "Inbox" folder but the row is completely gone on all other folders. I can't see a way to turn it on. I know how to add columns once the row is there - that is not what I am asking. I am saying the view I subfolders doesn't even list columns.
I tried to "apply view" from the inbox to the subfolders and that feature doesn't add it, now does it change any of the other setting to match the inbox. The "apply view" feature seems to be broken or something.
I have tried doing a quick repair, online repair, the troubleshooting tool from the Microsoft site and rebuilding his outlook profile and none have fixed it. Short of completely wiping and reinstalling office I am out of things to try. And I would rather not go with that option because he has a huge number of "customizations" he has set and would loose all those. (He lost those with the create new profile try - but I didn't delete the old one so we could just easily switch him back since that wasn't the fix.)
Suggestions anyone?
Nov 09 2017 09:21 AM
No this isn't the fix either, I had tried that thinking if I added some columns to the default it may trigger it to display. The problem is that the entire heading row is gone. So no matter how many columns I add the row itself doesn't show up.
Nov 09 2017 09:27 AM
Have you tried to start Outlook in Safe Mode (outlook.exe /safe)? Does the row appear?
Nov 16 2017 07:29 AM
SolutionFinally found the solution. Under views we edited his view and unchecked "User compact layout in width smaller than 125 characters" and this put the header row back in. This was checked by default. I am not sure if this is something that has changed or just some oddity. (see print screen below) Regardless this allowed the header row to come back.
Apr 11 2018 08:39 AM
Ms Becky; Thanks for sharing the info; I got a new laptop and spend hours & hours to fix this outlook issue. Was too irritated as am use to filter based on subject/FROM etc.
Cordial Thanks & appreciated
Jun 08 2018 05:32 AM
Aug 22 2018 01:02 PM
THANK YOU!!!!! I have been searching for a solution to Outlooks annoying default Column View. Thank you for sharing information. Yolanda
Oct 08 2018 09:04 AM
I am having the same issue: column header disappeared with 2 out 3 email accounts. Add/remove columns is not the issue. The above description of the problem is mine exactly, but I cannot get the two email address to reset. Any other ideas? Thanks for any help you can give.
Dec 21 2018 02:14 PM
Thanks for helping me fix this annoyance.
Jan 02 2019 09:27 PM
Mar 19 2019 05:08 PM
This saved me too@Becky Martin! I would add one very important additional step. When you uncheck 'User compact layout in width smaller than 125 characters' you must ensure that 'Always Use Single Line Layout' is checked. Outlook automatically selected the 'Always Use Compact Layout' checkbox for me, which of course is the very thing we're trying to remove!
Apr 15 2019 01:27 PM
OMG! I've spent hours and hours trying to figure this out. Thank goodness I found this page! All fixed.
Aug 08 2019 03:56 AM
@Becky MartinThanks - really helpful
Oct 11 2019 05:37 PM
Mar 11 2020 07:50 PM
Thank You @Becky Martin . I got an update to office and outlook defaulted to this funky view. This really helped!
May 20 2020 07:11 AM
Thank you Thank you Thank you. I have been searching for this FOREVER!!! You are a gem!
Dec 16 2020 09:20 AM
@Becky Martin Great find. Really helped me out. Thanks for sharing!
Jun 17 2021 11:52 AM
May 11 2022 08:41 AM - edited May 11 2022 08:41 AM
Try this Under View Menu > Change View > Click Single. U may get It. This was useful for me.
Nov 16 2017 07:29 AM
SolutionFinally found the solution. Under views we edited his view and unchecked "User compact layout in width smaller than 125 characters" and this put the header row back in. This was checked by default. I am not sure if this is something that has changed or just some oddity. (see print screen below) Regardless this allowed the header row to come back.