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Troubleshooting Intune Exchange On-Premises Connector

%3CLINGO-SUB%20id%3D%22lingo-sub-76986%22%20slang%3D%22en-US%22%3ETroubleshooting%20Intune%20Exchange%20On-Premises%20Connector%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-76986%22%20slang%3D%22en-US%22%3E%3CP%3ERecently%20had%20to%20troubleshoot%20a%26nbsp%3BIntune%20Exchange%20On-Premises%20Connector%20issue.%20Here%20are%20my%20takeaways%3A%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIn%20my%20case%20the%20issue%20was%20that%20the%20Global%20Admin%20Account%20used%20for%20the%20Connector%20configuration%20needs%20a%20Intune%20License%20assigned%20(not%20documented%20as%20far%20as%20I%20could%20tell).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EInformation%20for%20Proxy%20settings%20(From%202015%20but%20still%20correct)%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fblogs.msdn.microsoft.com%2Fbeanexpert%2F2015%2F06%2F18%2Fmicrosoft-intune-exchange-on-premises-connector-connectivity-issue-with-a-proxy%2F%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fblogs.msdn.microsoft.com%2Fbeanexpert%2F2015%2F06%2F18%2Fmicrosoft-intune-exchange-on-premises-connector-connectivity-issue-with-a-proxy%2F%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EInformation%20for%20Logs%20and%20Verbose%20Tracing%3A%3CBR%20%2F%3E%3CA%20href%3D%22http%3A%2F%2Filantz.com%2F2015%2F10%2F23%2Fintune-on-premises-exchange-connector-log%2F%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Filantz.com%2F2015%2F10%2F23%2Fintune-on-premises-exchange-connector-log%2F%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOfficial%20Microsoft%20Troubleshooting%20steps%3A%3CBR%20%2F%3E%3CA%20href%3D%22Recently%20had%20to%20troubleshoot%20a%26nbsp%3BIntune%20Exchange%20On-Premises%20Connector%20issue.%20Here%20are%20my%20takeaways%3A%26nbsp%3B%20In%20my%20case%20the%20issue%20was%20that%20the%20Global%20Admin%20Account%20used%20for%20the%20Connector%20configuration%20needs%20a%20Intune%20License%20assigned%20(not%20documented%20as%20far%20as%20I%20could%20tell).%20Information%20for%20Proxy%20settings%20(From%202015%20but%20still%20correct)%3A%20https%3A%2F%2Fblogs.msdn.microsoft.com%2Fbeanexpert%2F2015%2F06%2F18%2Fmicrosoft-intune-exchange-on-premises-connector-connectivity-issue-with-a-proxy%2F%20Information%20for%20Logs%20and%20Verbose%20Tracing%3A%20http%3A%2F%2Filantz.com%2F2015%2F10%2F23%2Fintune-on-premises-exchange-connector-log%2F%20Official%20Microsoft%20Troubleshooting%20steps%3A%20https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fintune-classic%2FTroubleshoot%2Ftroubleshoot-exchange-connector%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fintune-classic%2FTroubleshoot%2Ftroubleshoot-exchange-connector%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-76986%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EConditional%20Access%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Alexander Filipin
Occasional Contributor

Recently had to troubleshoot a Intune Exchange On-Premises Connector issue. Here are my takeaways: 

 

In my case the issue was that the Global Admin Account used for the Connector configuration needs a Intune License assigned (not documented as far as I could tell).

 

Information for Proxy settings (From 2015 but still correct):
https://blogs.msdn.microsoft.com/beanexpert/2015/06/18/microsoft-intune-exchange-on-premises-connect...

 

Information for Logs and Verbose Tracing:
http://ilantz.com/2015/10/23/intune-on-premises-exchange-connector-log/

 

Official Microsoft Troubleshooting steps:
https://docs.microsoft.com/en-us/intune-classic/Troubleshoot/troubleshoot-exchange-connector

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