Forum Discussion
New Bug in Word Word (Version 2607 Build 16.0.20228.20124): QAT is not saved in template?
I often make template-specific customizations to the Quick Access Toolbar (QAT). As of today (August 04, 2026), these customizations are suddenly no longer being saved in a Word template. My tests revealed the following: For the customizations to be saved in a template, the UI-based process must create a “UserCustomization” subfolder in the template file (see the ZIP version of the file):
The QAT customizations are saved in the “customUI.xml” file within this subfolder. In addition, the “.rels” file in the “_rels” subfolder receives a new entry:
<Relationship Id="rId2" Type="http://schemas.microsoft.com/office/2006/relationships/ui/userCustomization" Target="userCustomization/customUI.xml"/>
The UI-based process no longer creates the “User Customization” subfolder—an annoying bug! As a result, template-based QAT customizations are lost when a template is closed and reopened.
Workaround: Make the described changes manually in the template file—this worked for me—but I hope Microsoft will fix this annoying bug!
My Word Version: German UI, Version 2607 Build 16.0.20228.20124, 64 Bit.
Can anyone confirm or disagree with this result?
DieterG
1 Reply
If you open Normal.dotm for editing, you can save your QAT customizations explicitly to that template. Maybe that is what you are currently doing.
P.S. I haven't seen any inconsistencies with saving in the default location (those confusing XML files), though. I do find that saving in a template gives me more control.
