Forum Discussion

DieterG's avatar
DieterG
Copper Contributor
Aug 04, 2026

New Bug in Word Word (Version 2607 Build 16.0.20228.20124): QAT is not saved in template?

I often make template-specific customizations to the Quick Access Toolbar (QAT). As of today (August 04, 2026), these customizations are suddenly no longer being saved in a Word template. My tests re...
office 365
Quick Access Toolbar
word
DieterG's avatar
DieterG
Copper Contributor
Aug 05, 2026

Thanks Stefan,

Thanks, Stefan. I gave it a try, but unfortunately your suggestion didn't work either!

!

 

The QAT buttons are saved only with the “For all documents” option, and this customization is not saved in a template but here: “C:\Users\loginname\AppData\Local\Microsoft\Office\Word.officeUI”

I opened normal.dom and try to save the QAT customization in normal.dotm

Example: C:\Users\loginname\AppData\Roaming\Microsoft\Templates

These QAT customizations get lost without any furher information, that is thy are not saved in normal.dotm 

By the way: normal.dotm I never touch, but I use my custom templates and want to save the QAT in these templates. And I did this for years! 
Regards Dieter

Stefan_Blom's avatar
Stefan_Blom
MVP
Aug 08, 2026

To explicitly save QAT customizations in a template, that template must be open for editing. Only then can you choose it in the drop down in the dialog box.

 

As Doug said, template QAT buttons are appended to the list of pre-existing buttons already on the QAT.