Forum Discussion
Useless automated messages and an unsolved problem
I am writing to express my frustration with the ongoing difficulties I am having verifying my Microsoft Store account.
Unfortunately, my account verification remains unresolved despite my repeated efforts and submissions of the requested documents. Over the past two weeks, I have provided all requested documents.
While verification requires specific documentation, I have provided sufficient evidence to demonstrate my identity and alignment with the information in my account. Unfortunately, the automated responses I have received have not addressed the details of my submissions or clarified any specific issues preventing my verification.
This lack of actionable feedback has resulted in significant delays, preventing me from publishing my application—a frustrating and detrimental situation to my business operations.
To expedite the resolution of this matter, I request a direct conversation with a representative who can provide clear, actionable guidance tailored to my case. Human interaction will be far more effective than the automated email exchanges I have encountered.
Please let me know a convenient time for such a call or direct me to the appropriate contact. I am eager to resolve this matter quickly and will make myself available to make sure that I am doing well.
Thank you for your understanding and attention to this matter. I appreciate your prompt response.
8 Replies
- JillArmourMicrosoft
Community Manager
What has support responded back to you with about the documents you have shared with them?
Unfortunately, there is no one for you to speak to, there aren't call centers for this. You have to work with support to get verified if your account is stuck. I'm sorry I don't have a better answer for you, I'm being direct here, so everyone understands there is not another way to do it other than log a support ticket and do what they say to get verified.
What do we do? I am also in the same boat. I am starting a small MSP and the partnership is a necessary step for my company to provide licensing to clients. I have provided all documents necessary and even opened a ticket attaching the same documents + anything else I can think of to prove I really am who I say I am. ICANN WHOIS info matches, I renewed my domain early to have an invoice within the requested time period to prove ownership. I even provided a verified ID through authenticator that matches the address listed on my LLC documents from my state proving my corporations good standing listing me with matching information as a member. This alone checks all the boxes, yet it will not verify.
- JillArmourMicrosoft
What has support responded with?
Dear JillArmourMicrosoft,
Thank you for your direct response. While I appreciate your honesty, I must reiterate that the current support process is proving to be ineffective in resolving my verification issue.
My primary concern is the lack of meaningful two-way communication. I firmly believe that a conversation is the most effective way to address complex problems, particularly when they involve subjective document review. The automated messages I receive on the Microsoft Partner portal are generic and do not explain why my submitted documents are being rejected. This makes it impossible to understand what needs to be corrected.
I have navigated the various AI interfaces and managed to open a support ticket. However, this process operates as a "fire and forget" system. Once the ticket is submitted, I lose track of its progress. I cannot access or read any replies (if there are any), nor can I provide further clarifications or additional information. This lack of transparency and interaction is incredibly frustrating.
Therefore, I still request to speak to a human representative who can analyze my case and explain the issues in clear, specific terms, using their own words rather than vague pre-written responses. I need to understand precisely what went wrong with my submission so I can take corrective actions.
To illustrate the difficulty I'm having with the support ticket system, I have attached a screenshot demonstrating that I received the error message "There was a problem retrieving the support request details" when I tried to access my submitted support ticket. This further highlights the inaccessibility of the current support structure.
I remain hopeful that a human interaction will finally resolve this verification hurdle, allowing me to proceed with publishing my application. Thank you for your consideration.- JillArmourMicrosoft
It appears your account it already verified, can you confirm?
What do you guys not understand??? My account shows every single thing is verified. And my account is blocked. You can open ticket after ticket after ticket and they either send you some nonsense copy and pasted response that tells you absolutely nothing or they just close the ticket. How the hell can you work with support when they are the freaking problem??? I have been fighting with this since god **bleep** September. This has to be a god **bleep** joke that you guys think its ok to literally shut down a business that's selling your god **bleep** products. And then dont even work with them to resolve whatever god **bleep** issue exists. I have lost multiple high value customers because of this .
